BMC TrueSight & Helix Operations Specialist (L3 Support) - SC Clearance/BPSS/CTC

Job Description:

• Provide L3 operational support on TrueSight (TSOM), BHOM, as per agreed SLAs
• Hands on experience of managing TSOM and BHOM products, including administration and solutioning.
• Experience of migrating from TSOM to BHOM.
• Implement, customize, and configure BMC products.
• Maintain TSOM Application platform availability as per agreed availability commitment
• Integrate BMC products to each other and third-party applications.
• Troubleshoot TrueSight application, customizations, integration issues.
• Follow the ITIL standard best processes.
• Recommend & plan upgrades/patches and roll out of new features
• Working knowledge of latest version of BMC Products, various migration tools along with BMC Helix.
• Working knowledge of SaaS, Cloud Technologies and various Integrations
• Working Knowledge of TrueSight Ops Management, Patrol, TrueSight Synthetic Monitoring, TMART, Entuity, Prometheus, Grafana, Atrium Orchestrator, etc.
• Able to design & document the requirements comprehensively to execute the Project Plans.
• Ability to automate complex requirements using Scripting. Very good troubleshooting skills to debug the scripts - DOS Batch, Power Shell, Perl, Python, Unix Shell script and Java Scripts, etc.
• Hard Working, dedicated & effective communication skills.
• Provide L2/L3 operational support on BPPM/TrueSight, BMC Server Automation, as per agreed SLAs
• Experience in L3 Support, Administration and Development is essential.
• Maintain BHOM/TruesSight platform availability as per agreed availability commitment
• Assist customer drive adoption of the monitoring solution across the environments