Business Office Manager

As a Business Office Manager, you'll play a crucial role in supporting the Chief Operating Officer's (COO) business unit. Your work will be focused on driving efficiency, transparency, and productivity. You will coordinate efforts across the COO Directorate and work closely with key teams to ensure optimal business operations.

You will be working on a hybrid basis with a mix of home and office. We're flexible about where you might be based to undertake this role.

This appointment will be made on merit.

We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As ethnic minority groups and disabled people are currently under-represented within the Group, we particularly encourage and welcome applications from these communities.

About the role

• Data Management: Collect and maintain data, ensuring it's accurate and up to date.
• Reporting: Create and maintain reports on performance and productivity, analysing data to spot trends and suggest improvements.
• Risk Reporting: Monitor and report on risks, including financial and operational risks, and create dashboards to track them.
• Data Insights: Analyze data to provide useful insights for business decisions, presenting findings clearly to stakeholders.
• Teamwork: Work closely with different teams to gather data and ensure reports meet everyone's needs.
• Process Improvement: Find ways to automate and improve how we collect and report data.
• Innovation Projects: Help manage innovation projects and partnerships, making sure they align with company goals.

About You:

• Strong skills in data analysis and reporting (familiar with tools like Tableau or Power BI)
• Ability to identify key performance metrics and suggest process improvements
• Good communication skills to present data clearly to different teams
• Experience in project management and working with cross-functional teams
• Understanding of risk management and compliance
• Strong business operations knowledge and risk management awareness
• Familiarity with regulatory compliance and risk management frameworks

Our Story And Mission

Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we're proud that everything we do is focused on achieving this purpose.

Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again - gaining new skills at every stage of life, regardless of where they start.

At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future.

We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.

Our rich experience means we're uniquely positioned to understand the future of work and learning. And we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, eLearning technologies, executive leadership development, technical training, and consultancy.

Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.

What We Offer

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

You'll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.

Next Steps and how to apply

If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.

We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application ASAP to avoid disappointment.

City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email;