Business Support Administrator

Business Support Administrator

Your new company
Hays are working with a growing manufacturing company based in Telford who are looking for a Business Support Administrator on a permanent basis. This is a very varied role in which you would need to ensure all incoming enquiries are directed to the correct part of the business. The role also includes a wide variety of Administration duties for which training will be given. This role is pivotal in helping deliver a first-class customer experience.
Your new role
As a Business Support Administrator, your role will involve:

• Act as the first point of contact, answering, screening, and forwarding incoming phone calls to the correct individual/department.
• Management of the company sales email address inbox to ensure all emails are forwarded to the correct contact in a timely manner.
• Providing first class customer service by responding quickly to all enquiries and ensuring any issues are dealt with promptly.
• Working with the Customer Experience Team to identify and implement process improvements.
• Assisting with a wide variety of administration tasks.
• Administration cover for holidays and sickness.
• Supporting the business with accommodation/vehicle bookings when required.
• Supporting with external visits, catering requirements, transport etc.
• Support with sourcing items if required.

What you'll need to succeed
In order to be considered for this role, you will need experience in the following:

Exceptional customer service and interpersonal skills

The ability to communicate with people across all levels of the business

Multitasking and time-management skills, with the ability to prioritise workload

Accuracy and a keen attention to detail

The ability to work effectively as part of a team

Problem-solving skills

The ability to work at a fast pace and to meet deadlines

Excellent organisational skills

The ability to work under pressure

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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