Business Systems Developer

Venesky-Brown's client, a public sector organisation in Giffnock, is currently looking to recruit a Business Systems Developer for an initial 18 month contract on a rate of £45,184 - £49,400 per annum. This role will be a hybrid of working at home and in the office.

Responsibilities:

- To provide expert support and contribute toward the development of business systems, users and processes to ensure the systems are optimised, up-to-date, relevant and supportive of the work and priorities of the digital transformation programme, services and customers.
- To work closely with colleagues across the Programme Management, Operational Services, ICT and PMO Teams, to ensure best management of business systems including planning and deployment of upgrades, continuous development and management of backlog requests, managing change requests, supporting and controlling ongoing new release functions/hotfixes.
- To specify and commission changes to the system from suppliers to meet changing business needs.
- To provide expert support and advice to the users of the main business systems to ensure systems are used to best potential, including optimisation of efficient end to end integrated processes.
- To contribute to systems development and continuous improvements including:
- Planning, implementing and monitoring annual programmes of work and development; agreeing priorities for these programmes with senior managers, stakeholders and customers.
- Facilitating system change management processes (eg workshops, statements of requirements, business cases) to ensure changes are clearly specified, change controlled, thoroughly tested and clearly communicated to and by staff.
- Specification of interfaces, development, testing and implementation.
- Delivering an efficient and responsive application support service.
- Developing staff and promoting a learning environment within the team and across all system users including the development of training programmes and the translation of legislation and guidance into business process, systems and user training.
- To plan and monitor the benefits/outcomes required of the systems and initiate corrective action where required.
- To liaise with and challenge operational teams in the optimisation of business processes and benefits for business systems, providing advice and guidance on complex issues in order to minimise risk and obtain the best outcomes.
- Ensure system and system user compliance with legislative and council-wide/shared information systems and data handling processes and procedures.
- To promote and develop a customer-oriented ethos, ensuring that system processes are designed and iterated from a user perspective.
- To develop and maintain an awareness of good programme/project management practice.
- To ensure data quality and availability, performance reporting and system delivery is consistently maintained.
- To demonstrate an awareness of the 'bigger picture' in terms of the Council's digital transformation ambitions and embed these principles in all tasks.
- To work proactively with the ICT service and enterprise architecture function to maximise the usage of existing systems.
- To actively participate in internal and external working groups in relation to the digital transformation programmes.
- To liaise closely with the Programme Management Office, Service managers, Practitioners, and Suppliers to promote and progress the programme.
- To work in partnership to promote best practice in systems utilisation and business process design, to forecast future business requirements and to maximise benefits.
- To attend Programme Team Meetings and Project Boards as appropriate
- To rotate to work on different council-wide systems dependent on the needs of the programme
- To consistently promote and support the organisation's Values, 5 Capabilities and Leadership Competencies.
- To comply with all health and safety legislation as appropriate
- Any other relevant duties as required by the Programme Manager or programme governance

Essential Skills:

- Significant experience of successful development of systems in a similar role
- Extensive experience of Process and Data
- Mapping & Modelling
- Experience of developing system integrations
- Understanding of Business Intelligence & reporting environments within systems
- Experience of dealing with IT suppliers and Consultants
- Experience with supplier, change and release management best practices
- Experience of demonstrating benefits realisation from projects.
- Experience of supporting and managing process change in service improvement projects.
- Experience of achieving improved user/customer journeys through business process change
- Experience of building positive relationships with a variety of stakeholders including services, end-users, suppliers and customers.
- Understanding of the possibilities of using digital technologies to transform service delivery
- Experience in delivering and planning effective training to staff on new systems
- Experience of working in successful teams
- Excellent analytical and research skills
- Ability to quickly learn new systems.
- Be able to demonstrate a willingness and ability to address new techniques and ideas in technical process development
- Ability to support change projects and work effectively under pressure to meet project/programme deadlines
- Highly organised with an ability to provide clear, appropriate and unambiguous advice
- Effective negotiating and influencing skills
- Confident in challenging existing practice and seeking to develop new, innovative approaches
- Able to undertake task with limited supervision
- Excellent communication skills
- Process & Data Mapping skills
- Experience of working with Data & Management Information Reporting
- Strong IT Skills/Experience of working with Microsoft Office (or other similar packages)
- Learning mind-set. Positive attitude to change and learning new skills and systems.
- Delivers professional impact through clear prioritisation, effective delegation and timeous delivery of strategy priorities
- Begins with the end in mind, focussing on solutions that move the Council forward
- Inspires other to understand and buy into the organisational vision
- Seeks and responds to feedback from key stakeholders to drive service improvements
- Puts the customer at the heart of everything we do
- Working together to achieve shared objectives and best value for the Council

Desirable Skills:

- Strategic Awareness
- Degree in a relevant discipline
- Agile (or similar) project management training
- Other project Management training eg Prince 2
- System integration skills
- User Research and Service Design

If you would like to hear more about this opportunity please get in touch.