Cardiology Booking Clerk

We have an exciting opportunity for a part-time motivated booking clerk to join our busy Cardiology administrative team. The post available will be based at Conquest Hospital and may involve some working from home. The successful applicant will demonstrate excellent communication skills, be well organised, motivated and be able to work well within a very busy team to provide high quality administrative support. Experience working in a changing, fast paced office environment is essential along with the ability to show initiative.

Main duties of the job

The post holder's main responsibilities are:

1. To act as first point of contact for patients requiring cardiac test appointments along with booking new and follow up appointments.
2. Outcome / cash up appointments.
3. Answer telephone calls and support the Cardiology Elective Bookings Manager.
4. Cover reception and help patients with directions or provide any appropriate information they may need while maintaining a high level of confidentiality.
5. Other admin duties will arise as required.

Person Specification Qualifications

• GCSE or equivalent in English and Maths.
• Ability to undertake additional training on departmental IT and manual systems.

Experience

• Previous admin and customer service skills.
• Experience and understanding of a Patient Administration System (PAS).
• Customer care skills and experience, preferably within a healthcare environment.

Skills / Knowledge / Abilities

• Good IT skills including knowledge of Microsoft Office Word, Excel and Outlook.
• Knowledge of IT systems.
• An awareness of Government Access Targets.
• Ability to control a conversation with a difficult or emotional patient.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.