Central Digital Operations Manager

Holborn Store Support Centre and Home, Sainsbury's Supermarkets Ltd 33 Holborn, London Greater London, EC1N 2HT

We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. As the link between sellers and buyers, retail and head office, our retail operations team is the cog that keeps things running. With teams focused on store facing, labour, transformation, online, delivery and contact centre work, we touch almost every part of the business. It's an incredibly fast-paced environment where you need to pivot not just daily, but often hourly. So while we plan all we can, it's vital that we all think outside our job descriptions and look to optimise and improve how we do everything. There's also a real team ethos. After all, it's people like you who are going to truly transform this part of the business.

Why join us
Joining Sainsbury's as the Central Digital Operations Manager means embarking on a challenging yet rewarding journey within one of the most dynamic and rapidly evolving areas of our organisation. As a key player in shaping and optimising the Digital Operating Model, you will have the opportunity to lead a talented team dedicated to enhancing our online operations and ensuring exceptional customer service. With a focus on process improvements, stakeholder management, and operational excellence, this role offers a platform for personal growth and the chance to make a significant impact within a forward-thinking and collaborative environment at the forefront of digital innovation in the retail sector.

What you'll do
In the role of Central Digital Operations Manager at Sainsbury's, you will be tasked with owning the end-to-end processes of the Digital Operating Model within one of the most complex and rapidly changing parts of the organisation. Leading a team of Central Digital Operations Leads, you will focus on ensuring that all Digital Food Operation propositions operate with the right processes, labour standards, training, and equipment to deliver exceptional service to our customers. By working closely with various stakeholders and managing budgets, you will drive efficiency and improvement initiatives, reduce costs, and enhance customer experience through operational process enhancements and equipment upgrades, all while maintaining alignment with wider retail strategies and legislation changes. Your role will require you to be a key stakeholder for Transformation & Operations Development teams, representing the needs of the operation and leveraging your expertise to drive operational excellence and strategic alignment.

Who you are
As the Central Digital Operations Manager at Sainsbury's, you are a seasoned leader with extensive experience in overseeing online operations within the retail sector, particularly in the realm of digital fulfilment models. Your adeptness at driving operational process improvements, collaborating with stakeholders at all levels, and effectively managing teams enables you to ensure the seamless execution of the Digital Operating Model, while continuously seeking opportunities to enhance efficiency, reduce costs, and elevate the customer experience. Your ability to synthesise complex information, make critical decisions, and anticipate and resolve issues proactively positions you as a strategic leader who drives operational excellence and fosters strong relationships across the organisation.

We are committed to being a truly inclusive retailer so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them:

1. Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year.
2. We've also got you covered for your future with our pensions scheme and life cover.
3. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform.
4. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private healthcare.
5. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers.
6. And if you ever need it there is also an Employee Assistance Programme.
7. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave.

Please see for a range of our benefits (note, length of service and eligibility criteria may apply).

Salary: Competitive Plus Benefits
Location: Holborn Store Support Centre and Home, London, EC1N 2HT
Contract type: Permanent
Business area: Retail
Closing date: 27 March 2025
Requisition ID: 295467