Chief Controls Officer - BUK

The BUK Chief Controls Officer (CCO) is responsible for reducing non-financial risks and strengthening controls across the BUK environment and Customer Journeys. To deliver on this responsibility, the CCO must work in close partnership with the CEO, COO, Functions, Compliance, Operational Risk, Audit, and the respective business leadership teams.

Through partnering, the CCO must drive proactive actions, with the aim of identifying vulnerabilities in non-financial risks while sustaining and strengthening the necessary controls.

The CCO will lead a team of non-financial risk professionals to develop the necessary data, tools, and practices that enable proactive risk identification, mitigation, and where necessary, control remediation.

Responsibilities

1. Direct experience in retail banking, demonstrating the development of non-financial risk and control practices from a comparable 1st line function (e.g., Control, COO, Business Management, Technology, Compliance, Operational Risk, and/or Audit).
2. Track record of identification of risks and control remediation across all forms of non-financial risks including operational and compliance risks.
3. Proven assessment, remediation, and sustaining of a strong and stable control environment that supports the organization's strategy.
4. Ability to lead a large-scale team in multiple locations, able to drive remediation through positive partnership with aligned functions and groups.
5. Experience and familiarity with the UK regulatory environment and experience of delivering successful change within highly regulated businesses.
6. Strong stakeholder and relationship management, both internally and externally.
7. Able to demonstrate an ongoing development of self and team to increase expertise in non-financial risk management.

Able to define strategy and deliver new capabilities to uplift non-financial risk management capabilities.

Purpose of the Role

To assess the integrity and effectiveness of the bank's internal control framework to support the mitigation of risk and protection of the bank's operational, financial, and reputational risk.

Accountabilities

1. Collaboration with various stakeholders across the bank and business units to improve overall control effectiveness through detailed documentation of control assessments, procedures, and findings.
2. Identification and investigation of potential weaknesses and issues within internal controls to promote continuous improvement and risk mitigation aligned to the bank's control framework, prioritised by its severity to disrupt bank operations.
3. Development of reports to communicate key findings from risk assessments including control weaknesses and recommendations to control owners, senior management, and other stakeholders.
4. Execution of reviews to determine the effectiveness of the bank's internal controls framework aligned to established and evolving policies, regulation, and best practice.
5. Implementation of adherence to the Barclays Controls Framework and set appropriate methodology of assessing controls against the Controls Framework.

Manager Director Expectations

1. To manage a large, complex, or diverse function and take accountability for the strategic direction of the function to significantly strengthen successful and efficient businesses and contribute to the strategic initiatives of the Barclays Group.
2. Lead and mentor high-performing teams and embed a performance culture aligned to the values of the business. Or for an individual contributor, lead organisation-wide projects, act as a profound technical expert and thought leader, identifying new and innovative ways of working. They will train, guide, and coach less experienced specialists and provide information affecting long-term profits, organisational risks, and strategic decisions.
3. Drive and achieve overall success and/or competitiveness of a business division by influencing senior leaders and committees.
4. Strategically assess and manage risks to protect the business division/function and growth.
5. Influence company policy and develop functional procedures in conjunction with senior leaders/strategic positions across the business.
6. Demonstrate interpretative thinking for innovative solutions in complex situations and conceptual thinking in completely new situations.
7. Exercise management authority to make significant/complex business and strategic decisions that impact the Barclays Group, business division, or function.
8. Negotiate with and influence stakeholders at a senior level both internally and externally and foster growth for Barclays business.
9. Mandated as the business division/functional spokesperson or representative to external bodies and shapes the public image of Barclays.
10. Demonstrate exceptional knowledge of how business divisions and functions integrate with the Group to achieve the overall business objectives alongside industry theories and practices within own discipline.
11. Maintain broad and comprehensive functional expertise and significant product knowledge.
12. Accountable for the control and governance agenda of the business division/function.
13. Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge, and Drive - the operating manual for how we behave.