Chief of Staff

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.

Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations - all united around one goal - to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to and .

The Purpose:

As Chief of Staff, you will be a key driver of our company's success, working as an extension of the CEO and playing a pivotal role in aligning strategy with execution. This role will position you at the heart of our business, offering access to a wide range of operational and strategic projects while collaborating across business units and supporting interactions with the Exec, Senior Leadership Team, the board, and other key stakeholders.

Key Responsibilities:

CEO, Execs & SLT Alignment:

• Act as a trusted advisor and key liaison between the CEO, exec team and the SLT, ensuring strong alignment, continuous feedback, and actionable insights.
• Keep the CEO updated on critical developments and progress across all business units.
• Research and prepare presentation decks, research, and other materials on strategic priorities for meetings and events. Plus support preparation for internal and external events on behalf of the CEO.
• Partner with the SLT to identify, prioritise, and implement initiatives that align with the company's growth objectives.

Strategic Initiatives:

• Collaborate with the CEO and executive team to define and drive the company's strategic direction.
• Drive CEO-sponsored strategic projects, from initial design to execution.
• Ensure alignment, execution, accountability and progress of organisational OKRs and Quarterly Business Reviews (QBRs).
• Manage the delivery of critical strategic initiatives, focusing on seamless cross-functional collaboration, performance tracking, and achieving key milestones.

Operational Excellence:

• Act as an operational expert by proactively identifying and addressing potential challenges across the business.
• Optimise business processes and organisational structures to enhance efficiency and effectiveness.
• Collaborate with Strategic Finance to ensure operational expenditures and headcount align with long-term profitability goals and prepare board reports, focusing on budget performance and critical strategic initiatives.

Growth & Scalability:

• Play a defining role in scaling the organisation, driving projects and initiatives that enable sustainable growth.
• Identify and execute opportunities to enhance overall business performance.

What We Are Looking For:

• Experience: 10+ years experience, ideally within a high-growth fintech/payments business or strategy consulting.
• Leadership Qualities: A trusted leader and advisor who can influence outcomes, foster collaboration, and drive alignment.
• Bias for Action: A results-driven individual with a proven ability to execute quickly and effectively.
• Entrepreneurial Mindset: A proactive and innovative thinker who thrives in dynamic environments.
• Analytical Expertise: Strong analytical skills with a track record of transforming data and reports into actionable insights.
• Communication Skills: Exceptional written and verbal communication skills, capable of engaging effectively with stakeholders at all levels of seniority.

What's in it for you?

Hybrid working: We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 28-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year.

Insurance: Because better safe than sorry - we want our employees to benefit from various insurances including a medical insurance (BUPA health care plan) and a 5% matching pension plan through Now Pensions.

Enhance Family Leave: We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.

Gym membership: PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet.

Professional and personal development: We provide leadership cafes, on-the-job training, and access to LinkedIn learning to help you gain knowledge beyond your role.

Mental Health Platform: We've teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.

Our HQ office: on Chancery Lane, is a short walk from Holborn, Farringdon and Covent Garden so if you're a foodie there's plenty nearby. The office is befitting a tech business and is set up for cross team collaboration. Critically there's also a sun-terrace, and a well-stocked fridge.

Our Principles:

We get things done: We are courageous; we take ownership, make decisions and get things done.

We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent.

We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.

We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement.

We work as a team: We collaborate closely and value team success over individual achievement.