Chief of Staff New London

We're on a mission to make money work for everyone.

We're waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers!

We're not about selling products - we want to solve problems and change lives through Monzo.

Position: Chief of Staff (CoS)

Location: London Salary dependent on experience + Benefits

Role Overview:

The Chief of Staff (CoS) will support the VP of Marketing, working across marketing functions and product growth. You'll play a critical role in managing operations, aligning leadership, and driving strategic initiatives.

Key Responsibilities:

• Leadership Team Support: Assist the VP in running leadership team (LT) meetings, preparing materials, and representing them in key discussions.
• Strategic Oversight: Ensure marketing and growth initiatives are on track, providing updates and alignment with leadership.
• Data-Driven Storytelling: Use data to create compelling presentations and reports that support marketing and growth priorities.
• Execution & Accountability: Oversee the implementation of initiatives, collaborating with senior leaders to keep projects on track.
• Strategic Doer: Combine hands-on execution with strategic thinking to align cross-functional teams with the VP's vision.
• Operational Collaboration: Partner with the VP's EA and Operations & Strategy Director to coordinate key initiatives, ensuring alignment across teams.

What You'll Be Doing:

• Formulating and executing strategic projects.
• Managing key processes like headcount approval and budget oversight.
• Monitoring performance data, leading strategic initiatives, and driving regular reporting.
• Collaborating across the company to remove roadblocks and solve complex challenges.
• Preparing the VP for meetings with key stakeholders (e.g., regulators, investors, journalists).
• Drafting and communicating major updates.
• Representing the VP in the organisation and at key forums.

You'll Love This Role If You

• Have a track record of driving outcomes by building consensus and influence.
• Bring experience in tech or a regulated environment (ideally financial services).
• Are passionate about building inclusive, high-performing teams.
• Have strong analytical skills and are comfortable with tools like spreadsheets and Looker.
• Are a problem solver who takes initiative to create high impact for stakeholders.
• Excel at stakeholder management and constructive feedback.
• Are experienced in budget management and financial analysis.
• Are a curious, multi-tasker who thrives in fast-paced, varied environments.
• Are organised, detail-oriented, and an excellent project manager.
• Communicate effectively and clearly.

The Interview Process:

Our interview process involves three main stages:

• Recruiter Call (30mins)
• Initial Call (30 mins)

Our average process takes around 3-4 weeks but we will always work around your availability.

What's in it for you:

Salary is dependent on experience, stock options.

This role will be based out of our London office next to Liverpool Street station in a hybrid approach of office-based and home working or on a fully remote basis within the UK.

We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

Learning budget of £1,000 a year for books, training courses, and conferences.

And much more, see our full list of benefits here.

Equal Opportunities for Everyone:

Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

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