Chief Operating Officer (COO)

About Our Client

An innovative game-changer in the tourism industry in Tanzania, this organisation operates an activity-based safari experience led by experts with extensive experience in tourism and hospitality. Guests can expect a high-end luxury safari experience that prioritises eco-consciousness, conservation, and responsible travel. Our unmatched service quality and unwavering passion set us apart. Our commitment to purpose, people, and practices fosters innovation and emphasises care for the environment, community, and visitors.

Job Description

1. Leadership & Mentoring:
   • Provide hands-on mentorship to department heads, fostering motivation and enhancing team performance.
   • Guide leaders in developing and executing operational strategies aligned with company objectives.
   • Collaborate closely with various departments, including marketing, customer experience, and safety, to ensure seamless operations and high service quality.
2. Operational Efficiency & System Management:
   • Enhance operational efficiency by ensuring adherence to and optimisation of all systems and processes.
   • Work alongside finance and IT teams to maximise ROI and ensure full implementation of technological investments.
   • Partner with department heads to create and enforce checklists that improve task efficiency and turnaround times.
3. Maintenance & System Oversight:
   • Oversee all maintenance activities, ensuring timely upkeep of systems and equipment in collaboration with department heads and the R&M teams.
   • Ensure that sales booths are regularly refreshed and maintained to reflect the brand's image.
4. Guest Experience & Quality Control:
   • Maintain and enhance the guest experience, ensuring all customer interactions meet the company's high standards.
   • Collaborate with marketing and customer experience teams to guarantee exceptional service throughout the guest journey.
5. Reporting & Accountability:
   • Ensure department heads provide timely and accurate reports, establishing a clear reporting structure with agreed frequencies.
   • Monitor performance metrics to ensure departmental outcomes align with overall company goals.
6. Strategic Growth & Innovation:
   • Drive operational innovation by ensuring existing technologies are fully utilised and effective.
   • Oversee sales team training to promote continuous improvement in customer service and operational efficiency.
   • Participate in leadership development initiatives and recommend external training programs to nurture internal talent.
7. Crisis Management Collaboration:
   • Collaborate with the crisis management team on high-level communication during emergencies to protect the company's operations.
8. Budgeting & Cost Control:
   • Develop and manage budgets with a focus on cost control through adherence to established systems and processes.
   • Identify opportunities for cost savings through operational improvements and enhanced efficiency.

The Successful Applicant

Qualifications and Skills:

• Proven experience in operations, preferably in the hospitality sector; aviation experience is a plus.
• Strong leadership and team management skills, with a hands-on approach to mentoring and motivating staff.
• Excellent organisational abilities focused on operational efficiency and continuous improvement.
• Experience in managing system and equipment maintenance.
• Effective communication skills with a talent for cross-departmental collaboration.
• Flexibility to adapt to irregular hours and changing operational demands.
• Bachelor's degree in Business Administration, Operations Management or a related field.
• Previous senior-level operations experience in hospitality/related industries.

What's on Offer

Attractive dollar-based salary on offer.