Client Service Delivery Specialist / Broker Support

Client Service Delivery Specialist - Global Broking Centre

Do you enjoy the challenge of working in a busy environment, supporting colleagues to deliver outstanding customer service and the best outcomes for clients?

Do you thrive in making a difference in your role and continually seek to improve processes?

Are you looking for a role that offers you a structured career path and ongoing development?

Then this is the role for you!

We have a range of roles across our Client Service Delivery team working in different product lines across Aon. This is a hybrid role with the flexibility to work both virtually and from our London and Chelmsford offices.

Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

You will be responsible for managing key technical activities across the broking / placement process.

A usual day as a Client Service Delivery Specialist will involve:

1. Engagement with the broking teams - large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.
2. Using technical systems and engaging with Offshore Partners to produce policy documents / invoice requests.
3. Working towards required levels of technical knowledge and behavioural standards, with the necessary support and training from colleagues.
4. Building strong relationships with CSD colleagues, brokers, and other internal stakeholders.
5. Monitoring the risk life cycle / your workflow to ensure your policies are on track with performance targets.
6. Collaborating with Client Service Delivery colleagues to meet divisional targets.

Skills and experience that will lead to success.

• High attention to detail.
• Ability to work to deadlines.
• Ability to work individually and in a team.
• Relevant experience within the insurance industry preferred.
• Understanding of insurance risk.
• Excellent listening, organisation, and presentation abilities.
• An organised, highly personable, and approachable individual, who is a skilled communicator.
• Willingness to learn and share knowledge.
• Understanding of Word and Excel.

What's in it for you.

• Structured onboarding & training process.
• Discretionary bonus.
• Pension and life assurance scheme.
• Private medical care.
• Cycle to work scheme.
• Virtual GP and employee assistance programme.
• Workplace savings scheme.
• Two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself.

How we support our colleagues

As part of a growing worldwide organisation, there are numerous opportunities to further your career, which is supported by comprehensive training and development as well as professional exams. Our continuous learning culture inspires and equips you to learn, share, and grow, helping you achieve your fullest potential.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.