Cocktail Waiter/ Waitress - Burton upon Trent

Cocktail Waiter/ Waitress (Part-Time and Full-Time roles)

Location:

Hoar Cross Hall, Staffordshire

About Us:

Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests.

Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa.

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals

The Role:

Do you have a passion for impeccable service and exquisite cocktails?

As part of our Food and Beverage team you will have a natural way with people, an eye for detail and the drive to maintain and improve standards. It is essential that you have a desire to deliver amazing service and a personality that shines! You will work as part of a fun energetic team creating astounding experiences for our guests.

This is a great opportunity to establish a career in an award winning resort within the hospitality industry.

Why Join Us:

• Work in a stunning, historic estate with a commitment to excellence in hospitality.
• Competitive Rate of Pay.
• Complimentary use of the leisure and spa facilities.
• Free lunch from our staff canteen.
• Complimentary Spa Day at Eden Hall on work anniversaries.
• Employee Benefits Program.
• Free Parking.
• Discount on overnight stays and spa days.
• 30% discount on food and drink.
• Excellent Induction and training programme.
• Opportunities for professional development and career advancement.
  

Role Specification:

• Provide efficient, courteous, and professional service at all times within the Outdoor Spa Terrace, bars, restaurants, and any other department.
• Assist in delivering all aspects of our food and beverage service to guests across all hotel and spa areas, particularly the service of cocktails.
• Answer guest queries in a polite and helpful manner.
• Coordinate with bar staff to ensure the availability of all beverages.
• Handle guest complaints, responding accordingly or escalating as required to ensure the complaints procedure is followed and service recovery results in a satisfied guest.
• Maintain compliance with applicable health and safety standards, dress code, and other serving standards.
• Undertake new or refresher training sessions as required.

Essentials

• Previous experience in a similar role within the hospitality industry.
• Knowledge of cocktails, and other beverages.
• Good understanding of liquor licencing, food hygiene and quality standards.
• Able to work under pressure and in a fast-paced environment.
• Excellent interpersonal and communication skills.

Desirables

• Experience with large volume covers.
• Food Safety Training.

Shift Pattern:

• Part-time, and Full-time opportunities available.
• Must be able to commit to a minimum of two shifts per week.
• Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business. This includes breakfast service from 6am

People say you can't choose your family, well we choose you to be part of ours.