Cohabs Customer Experience Intern

Graduate Internship with possible hire after 6 months :

At Cohabs, we provide Premium Coliving residences, all fully furnished and beautifully designed, across a network of 9 cities Worldwide ! We currently own and manage over 2.000 rooms.

To support our growth in France, we are looking for a Customer Experience Manager Intern for our first openings in sunny Marseille.

Cohabs is expanding quickly, and we are ideally looking for a Talent to integrate during a Graduate internship, with a potential onboarding as permanent employee at the end of the 6 month training period.

This is the perfect opportunity for someone eager to launch their career in a fast growing company, cater to and grow a local market and community. Under the supervision of your City Manager, you will be welcomed and trained both in Marseille and Paris during your onboarding period, with potential trips to our HQ Office in Brussels.

What you will be doing :

Community Dynamo

• Experience Maestro: Ensure a top-notch experience for every member of our community.
• Welcome Ambassador: Be the first point of contact for new members and support them throughout their onboarding.
• Atmosphere Creator: Organize and participate in events that strengthen the community and boost brand awareness.
• Local Partnership Builder: Identify and develop local partnerships that add value to our community.
• Content Planner: Develop a content strategy that aligns with Cohabs' values, including engaging articles, videos, and posts.
• Attentive Listener: Gather and relay member feedback to internal teams to continuously enhance the member experience.
• Occupancy Booster: Work closely with the marketing and sales teams to maximize occupancy rates.

Property Guru

• Quality Guardian: Ensure local properties are maintained to the highest standards.
• Key Communicator: Handle communications between Cohabs and our members regarding maintenance and customer service.
• Efficient Problem-Solver: Address issues efficiently, finding the best and most economical solutions.
• Dynamic Duo: Work alongside a Local Maintenance Manager and contractors to keep things running smoothly.
• Cleanliness Champion: Oversee cleaning services to ensure a spotless experience for members.

Who we are looking for :

• Pragmatic Mindset: You quickly understand complex issues and propose innovative and effective solutions.
• Strong Communication: Exceptional written and oral skills, with a talent for creating engaging content.
• Interpersonal Skills: Great understanding of customer experience, with the ability to moderate online and offline conversations.
• Bilingual in French & English: Fluency in both languages is essential.
• Entrepreneurial Spirit: You take initiative, are motivated to deliver the best results, and drive continuous improvement.

Apply now and join our forward-thinking team!