Commercial Director

Job Description - Commercial Director (HOT0AYGP)

Work Locations

Hilton Munich City
Rosenheimer Strasse 15
Munich 81667

We are looking for you as Commercial Director (m/f/d)

What will I be doing?

As Commercial Director, you are responsible for the execution and evaluation of a plan to increase sales, revenue, reservations, and group and event marketing efforts. As an overall team leader for a commercial team of 16, you will work with team leaders in Sales, Marketing, GM&E, and Reservations, as well as the Revenue Manager in Hilton's RMCCE centre for optimal plan and forecast targets and achievements.

You will maintain close relationships with regional and global support structures as well as Commercial colleagues in the region to fully utilize Hilton's Commercial Engine and exchange best practices.

Specifically, a Commercial Director will perform the following tasks to the highest standards:

• Closely work with the Revenue Manager assigned to Hilton Munich City in Hilton's RMCC centre in Watford, UK, to evaluate hotel market mix and revenue forecasts.
• Review, analyze, and supervise, in a proactive manner, the rate & inventory management and strategy effectiveness as developed and prepared by the Revenue Manager.
• Lead effective efforts to coordinate strategies for group sales and optimize conversion.
• Provide guidance for local marketing initiatives.
• Communicate Revenue Management Standards and best practices.
• Develop short, medium, and long-term strategies for hotels through the "Commercial Focus" matrix and provide consultative support to other commercial support functions.
• Make recommendations to take full advantage of revenue opportunities.
• Support the training of team members to understand key selling strategies and revenue management, including new tools and Key Performance Indicator (KPIs) tracking.
• Coach and develop the hotel-based Commercial Team through objectives setting, personal development, and succession plans.
• Prepare, analyze, and write reports to outline business progress and opportunities.
• Assist with the account diagnostics process and validate conclusions for negotiated business and online sales strategies.
• Evaluate market demand by utilizing available reports - both internal and external, including market share, market conditions, and competitive pricing.
• Generate periodic updates on transient booking patterns.
• Assist in recruiting, managing, training, and developing the Commercial team practices.
• Interact frequently with guests, customers, and key business partners such as OTA market managers.

What we are looking for?

A Commercial Director is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Excellent oral and written communication skills.
• Ability to communicate effectively with Management and Ownership groups.
• Ability to work well under time pressure and/or demanding travel schedules.
• Excellent interpersonal skills and a full understanding of professional ethics, decorum, and social skills required for extensive interaction with customers, investment owners, and business partners.
• Ability to perform critical analysis.
• Experience in hospitality forecasting, pricing, and inventory control.
• Strong leadership skills to effectively engage and motivate a high-performing team positioned to exceed targets.
• Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges.
• Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members.
• Demonstrated experience & skills in a similar role within a Commercial team or Sales function.
• Knowledge of hotel property management systems.

Benefits we offer:

• A challenging and varied role in one of the world's most prestigious hotel groups.
• In-depth on-the-job training from colleagues locally and in Germany.
• : A diverse and challenging work environment where you can thrive, be encouraged and challenged, and continually grow.
• Flexible working: Whenever you want and whenever it's possible, you can work from home or leave early and finish in the evening: Just the way you need it.
• Free learning opportunities through a range of training and courses at Hilton University.
• International transfer opportunities within the Hilton Group.
• Discover the world with special employee rates at all Hilton hotels and enjoy a holiday from as little as €40.00 per night per room including breakfast.
• Company pension scheme.
• Contribution to capital formation benefits after one year of employment.