Commercial Office Supervisor

We have an exciting opportunity for a Commercial Office Supervisor

Looking after our 4 Central London properties - DoubleTree by Hilton London West End, DoubleTree by Hilton London Victoria, 100 Queen's Gate Hotel London, Curio Collection by Hilton, and Trafalgar St James Curio Collection by Hilton.

The Role

The primary objective of the role is to maximise Conference and Events revenue for the cluster through proactive and reactive selling and commercial management strategies and techniques.

Other accountabilities include:

1. Support the sales team to identify and pursue new business opportunities in group bookings, conferences, and events.
2. Develop tailored event proposals and presentations that meet client objectives while maximising venue revenue.
3. Negotiate and close contracts with clients, ensuring alignment with both client expectations and company revenue goals.
4. Actively manage existing accounts and nurture relationships to foster repeat business and client loyalty.
5. Support quoting, planning, and executing conferences, group events, and meetings, from initial inquiry to event completion for the hotels.
6. Ensure all aspects of quoting for conferences, group, meetings, and events are handled efficiently, with smooth handover to the on-property planning team once a signed contract is received.
7. Collaborate with internal departments (e.g., catering, audiovisual, and operations teams) to meet all event requirements.
8. Create and maintain group booking contracts, ensuring terms are met and final payments are processed in a timely manner.
9. Monitor group booking patterns and adjust allocations to optimise hotel occupancy and group satisfaction.
10. Manage event logistics including room setups, timelines, catering, technical equipment, and staffing.
11. Serve as the primary point of contact for clients, ensuring clear communication and swift resolution of issues.
12. Respond to all group/meeting quotations within 2 hours of receipt, involving stakeholders as necessary, in line with company standards.

The Person

The ideal candidate will have experience in a similar role, be a strong communicator, deliver exceptional client service, be highly organised, and able to prioritise workload. Experience with systems such as Delphi FDC or similar is highly advantageous.

Benefits

• GoHilton - explore the world with discounted room rates through our international travel programme with over 12 brands under Hilton.
• Private Healthcare Plan - financial assistance towards healthcare costs.
• 2x annual salary life assurance.
• Learning and development opportunities, including in-house training courses and over 1,000 courses via our 'Training University'.
• Opportunities for promotion and transfer within Hilton's national and international departments.
• Hero Of The Month recognition programme to celebrate achievements.
• Free freshly cooked meals on duty.
• Free dry-cleaning of suiting items.

Eligibility

In line with the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK or obtain permits prior to application. Evidence of eligibility will be required during recruitment.

Crimson Hotels is an equal opportunities employer, encouraging applications regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.