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Contact Centre Delivery/ Project Manager
Posted 22 hours 14 minutes ago by Lorien
Permanent
Not Specified
Temporary Jobs
London, United Kingdom
Job Description
Job Type: Contract/Temporary
Location: London (Negotiable)
Job Ref: BBBH02
Date Added: April 1st, 2025
Consultant: Georgina Frost
My client is looking for a Contact Centre Delivery/Project Manager to work on a 3-month initial remote contract with some ad hoc travel. The role will involve managing the delivery of Contact Centre projects.
Key Skills- Delivery of Contact Centre specific workstreams integrating AWS (Contact solution) with the MS Dynamics product suite, including:
- Telephony: Core capability for telephony configured for client-specific deliveries.
- Chat/Chatbot: Core Chatbot and Webchat (agent assist) capability for voice configured for client-specific deliveries.
- WFM: Workforce management for the contact centre.
- Delivery of Internal web application/solution to provide:
- Account Management, Contact Management, and Case Management for Pensions administrators.
- Knowledge Base, Interactions Management, and Marketing for the Digital Engagement Team.
- Delivery of Member Mobile App:
- Utilizes functionality/core journeys from broader Digital Product deliveries for a wider rollout across Pensions.
- Pensions experience is highly desirable.
Please apply!
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Lorien
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