Contact Centre Delivery/ Project Manager

Job Type: Contract/Temporary

Location: London (Negotiable)

Job Ref: BBBH02

Date Added: April 1st, 2025

Consultant: Georgina Frost

My client is looking for a Contact Centre Delivery/Project Manager to work on a 3-month initial remote contract with some ad hoc travel. The role will involve managing the delivery of Contact Centre projects.

• Delivery of Contact Centre specific workstreams integrating AWS (Contact solution) with the MS Dynamics product suite, including:
• Telephony: Core capability for telephony configured for client-specific deliveries.
• Chat/Chatbot: Core Chatbot and Webchat (agent assist) capability for voice configured for client-specific deliveries.
• WFM: Workforce management for the contact centre.
• Delivery of Internal web application/solution to provide:
• Account Management, Contact Management, and Case Management for Pensions administrators.
• Knowledge Base, Interactions Management, and Marketing for the Digital Engagement Team.
• Delivery of Member Mobile App:
• Utilizes functionality/core journeys from broader Digital Product deliveries for a wider rollout across Pensions.
• Pensions experience is highly desirable.

Please apply!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.