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Contact Centre Manager

Posted 2 hours 13 minutes ago by Anglian Home Improvements

£40,000 Annual

Permanent

Not Specified

Call Centre / Customer Service Jobs

Norfolk, Norwich, United Kingdom, NR1 1

Job Description

Join us as our Contact Centre Manager as part of our Senior Management Team, overseeing the daily operations of the National Contact Centre and ensuring smooth performance. You'll analyse performance data, optimise efficiency, and make decisions that balance service quality with budget goals.

In this role, you'll drive team performance, implement strategic goals, and step in for the Head of Call Ce click apply for full job details

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