Corporate Reception Manager - Holborn Monday to Friday

Location: Near Holborn Tube Station
Salary: £40,000 per annum
Contract Type: Full-time
Working Hours: 40 hours per week
Working Days: Monday to Friday
Shift Pattern: 8:00 AM - 7:00 PM
Holiday Entitlement: 23 days plus Bank Holidays

At Bennett Hay, we are known for delivering exceptional guest service and creating memorable experiences across London. Our personalised approach ensures every detail is perfect for our clients and their guests. As proud recipients of the Investors in People Gold accreditation, we are committed to the wellbeing and professional growth of our colleagues.

If you're passionate about customer service and looking to join a supportive and friendly team, we'd love to hear from you!

As a Reception Manager, you will be the face of our client's business, setting the tone for a world-class experience from the moment visitors arrive. Your personalised service will create an unforgettable experience, leaving a lasting positive impression on every guest.

1. Team Leadership: Develop induction plans, onboarding packs, and foster strong relationships across all teams.
2. Visitor Management: Oversee access control, coordinate visitor schedules, and liaise with high-net-worth individuals, construction teams, and corporate guests.
3. Operational Coordination: Work closely with cleaning, security, property management, events, and construction teams to ensure seamless operations.
4. Guest Experience: Deliver personalised customer service, anticipating client needs and enhancing the front-of-house (FOH) experience.
5. Reception & Facility Management: Maintain the reception area to the highest standards, ensuring a welcoming and professional environment.
6. Tours & Events: Accompany and guide visitors on-site, managing hospitality experiences.
7. Administrative Duties: Process weekly invoices, manage inventory, and oversee stock organisation.
8. Atmosphere & Ambience: Enhance the guest experience through thoughtful touches, including music curation.

1. Experience: 2-4 years in a similar corporate management role.
2. Leadership: Strong team management and interpersonal skills.
3. Customer Service: Passion for delivering exceptional guest experiences.
4. Organisational Skills: Ability to multitask and manage multiple priorities effectively.
5. Technical Proficiency: Comfortable with IT systems, including POS and facility management software.
6. Adaptability: Flexibility in working hours and ability to thrive in a dynamic environment.
7. Health & Safety Knowledge: Familiarity with hospitality-related regulations is beneficial.

1. Pension & Life Assurance
2. Health Cash Plan for You and Dependents
3. Cycle to Work Scheme
4. Opportunities for Professional Growth
5. Friendly Work Environment with a Strong Community Culture
6. Holiday Purchase Scheme

Start Date: To be confirmed

Please do not call our Head Office for vacancy-related questions, as our HR Recruitment team is not always on-site and prefers emails.