Correspondence Administrator

Your new company
Regulatory organisation based in Manchester city centre are recruiting temporary administrators to join their busy team. They are passionate about improving and exceeding standards in their field, they are looking for like-minded individuals to bring fresh ideas and an enthusiastic attitude to the team.

Your new role
Confident administrators required to provide support to a fast-paced team delivering excellent service whilst handling complaints, with the majority involving written correspondence.

• Taking complaints from members of the public via phone, email or post.
• Dealing with correspondence regarding complaints and the decisions that have been made
• Working to the Data Protection Act
• Drafting letters in a professional manner
• Liaising with internal teams and professional bodies to gather information required for decisions
• Updating computer records in a timely manner
• Accurately logging notes of the progress of cases and actions taken

What you'll need to succeed

• Strong customer service skills with confidence in liaising with various levels and adapting your approach accordingly. To be able to show empathy and manage sensitive situations carefully
• Proven experience in written correspondence
• Experience of the Data Protection Act
• Strong PC literacy including MS Office and data entry
• Excellent attention to detail to effectively draft letters/documents for customers and professional bodies
• Ability to work well in a team, maintaining strong relationships with customers and colleagues
• Ability to meet SLA's in a fast-paced environment and work proactively with minimal supervision
• Experience prioritising a busy workload

What you'll get in return
Hybrid working
35 hour working week, Monday to Friday
Positive, people focused working environment
£13 per hour plugs holiday pay
ASAP starts
6 month temp initial contract
Modern city centre offices in the heart of Manchester

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.