CRO Manager

Business Area: Local Consumer Business Unit

Posting Country: United Kingdom

Date Posted: 12 Feb 2025

Full Time / Part Time: Full Time

Contract Type: Permanent

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Location: The Speechmark, London + Hybrid Working
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week - Mon to Fri

Hybrid
At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.

What you'll do

The award winning Vodafone UK CRO Programme consists of 80+ people working across Product, eCommerce, Analytics, Research, UX and Engineering. Working as a community to experiment and learn fast with a relentless focus on improving our online experience.

You will be managing the CRO Centre Of Excellence sat within the Digital Product Sales team. Whilst managing the team and day to day running of our award winning programme, you will also drive strategy, performance and innovation.

Working closely with our CRO programme partners - Product, Analytics, Research and Design, you'll be driving the maturity and output whilst looking at ways to establish best practise and new ways of working to support the evolution of the programme.

Key accountabilities:

• Line management of a team of CRO Developers & Specialists.
• Lead programme communication and strategy, ensuring both success and failures are shared with the community and wider business.
• Driving best in class process and error free experimentation.
• Performance reporting.
• Liaise with Analytics, Research and Design teams to ensure a data driven approach is utilised for ideation and experimentation.

Who you are

• Strong understanding of experimentation Platforms such as Adobe Target, Analytics, Maxymiser etc.
• Great understanding of experimentation build & QA e.g. building via REACT vs Experimentation platform UI.
• Good experience using experimentation techniques such as A/B/n, MVT, Experience targeting, Recommendation.
• Statistical analysis knowledge - power, significance, experimentation analysis and reporting.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator's standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.