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Customer Experience Coordinator
Posted 5 days 22 hours ago by Hays
£25,000 Annual
Permanent
Not Specified
Other
Buckinghamshire, Princes Risborough, United Kingdom, HP270
Job Description
Customer Service Coordinator, Princes Risborough, Salary £25000
What you'll need to succeed
In order to be successful in applying for the position of Customer Service Coordinator you will be:
What you'll get in return
As the Customer Service Coordinator you will receive:
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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Your new company
A well established and growing company based in Princes Risborough are seeking a Customer Service Coordinator to join them.
Your new role
As the Customer Service Coordinator, your responsibilities will be as follows:
- To ensure all orders received are input onto a bespoke order system within agreed SLA'S accurately and efficiently whilst managing customer expectations and queries to a high standard.
- To provide a first point of contact for all customers by answering any questions and queries over the phone or by email in a professional and timely manner.
- To provide support and comprehensive product and service information whilst building first class relationships with the customer base. Exceeding customer expectations.
- To provide holiday and sickness cover for the showroom as and when required on a rota basis.
- Investigating and actioning any credit queries in liaison with the Finance Department.
- Update retailer portals where necessary
- Requesting and updating special codes for bespoke products
- Resolving customer queries the first time they are raised, liaising with other departments to ensure resolution
- Booking technician visits as and when required
- Ordering spare parts as and when required
What you'll need to succeed
In order to be successful in applying for the position of Customer Service Coordinator you will be:
- Organised, have excellent attention to detail, good computer skills and be willing to undertake a variety of administration tasks.
- Previous experience in a similar role is ideal
What you'll get in return
As the Customer Service Coordinator you will receive:
- A competitive salary of £25000
- This is a fully office-based position, with the opportunity to work with a great, friendly and welcoming team
- Working hours are 9-5 Monday to Friday with 30 minutes for lunch
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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Hays
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