Customer Experience Manager

Salary: 31,150
Location: Witney Store, Witney, OX28 4FF
Contract type: Permanent
Business area: Retail
Closing date: 10 May 2025
Requisition ID: 302613

You're ambitious for more leadership responsibility. Maybe one day, you'd like to run your own store or take on a bigger role in the future. First, you want to focus on your people development skills - crafting a team that delivers what you need, when you need it.

This is a well-balanced management role with clear accountability - you'll understand exactly what's expected of you and who to turn to for support. Whether you already have some supervisory experience or you're looking to make the step up, it's the perfect chance to get close to your team and grow your skills.

What you'll be doing

Our purpose is driven by our passion for food: together we serve and help every customer.

As a Customer Experience leader, your job is to delight and inspire customers from the car park to the checkout. Whether they're collecting online orders, stocking up on essentials, or filling up with petrol, you'll ensure they enjoy the very best experience. Reporting to our Lead Customer Experience Manager, your focus is on operational in-store management, ensuring your area runs smoothly day in, day out.

There's an emphasis on managing a medium to large in-store team - assigning tasks, planning breaks, creating rotas, addressing performance issues sensitively and effectively, and assisting with recruitment. You'll be a visible leader on the shop floor, a role model who drives training and fosters a welcoming environment where colleagues feel safe to challenge the status quo.

What success looks like

There's a lot to achieve. Here's how you'll know you're developing:

• You're supporting the Lead Customer Experience Manager to improve customer and retail outcomes in your area.
• You work closely with another Customer Experience Manager, sharing ideas, identifying improvements, and ensuring a seamless handover between shifts.
• You're confident providing honest, early feedback to your team.
• You help your team empathize with customers, taking pride in delivering better service.
• You're making decisions quickly and are comfortable not knowing all the answers.

About you

We're open-minded about your career path. You're likely already managing or supervising in a fast-paced environment and confident tackling daily challenges - your team relies on you!

You should share Sainsbury's love of technology, as we embrace digital solutions for stock management, rotas, and more.

Most importantly, you're motivated to develop, dedicated to bringing out the best in others, and passionate about customer service. That's what our stores are all about.

Where next?

The Sainsbury's in-store management structure is designed to support your progression. You'll receive a tailored induction and training plan, built with your manager, who will support and coach you to deliver excellent performance while you develop.

Potential career moves include roles in Food, In-store Customer Experience, Clothing, or General Merchandise. With experience, you could advance to Store Management or leadership roles across Sainsbury's family brands like Habitat, Tu, Argos, Sainsbury's Bank, and Nectar 360. We're committed to helping you reach your potential.

Added benefits

Salary depends on your experience, store size, complexity, and location. We also offer a range of benefits, including:

• 10% discount at Sainsbury's, Argos, Tu, and Habitat after four weeks; increasing to 15% at Sainsbury's on Fridays and Saturdays, and 15% at Argos every payday.
• Free food and hot drinks in all stores.
• Generous holiday entitlement, maternity, and paternity leave.
• Matching 4-7.5% pension contributions.
• Sainsbury's share scheme for discounted investments.
• Wellbeing support, including emotional support, counseling, legal, and financial advice.
• Colleague networks to foster development.
• Cycle to Work scheme for bikes and equipment, with tax and NI savings.
• Special offers on gym memberships, holidays, retail vouchers, and more.

Click 'apply' to start your Sainsbury's journey.