Customer Service Advisor

Join our team as a Customer Service Advisor in Stoke-on-Trent and make a difference!

Your new companyAre you passionate about providing exceptional customer service? We are seeking a dedicated Customer Service Advisor to join our team in Stoke-on-Trent. This is an exciting opportunity to work in a dynamic environment where your skills and enthusiasm will be valued and rewarded.Full-time roles availableRotational shift pattern 5 from 7Must be able to work full rota from 8am-10pm, unsocialable pay premium available
Your new roleAs a Customer Service Advisor, you will be the first point of contact for our customers, handling enquiries, resolving issues, and providing information about our services. Your responsibilities will include:

Responding to customer enquiries via phone, email, and in-person.

Providing accurate information and resolving customer issues efficiently.

Maintaining detailed records of customer interactions.

Collaborating with other departments to ensure a seamless customer experience.

Identifying opportunities to improve our services and processes.

What you'll need to succeed

Previous experience in a customer service role, preferably within the public sector.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Proficiency in using customer service software and databases.

The ability to work under pressure and handle challenging situations with professionalism.

• A proactive and positive attitude, with a commitment to providing outstanding service

What you'll get in return
In return for your hard work and dedication, you will receive:

A competitive hourly rate of £12-£14, depending on experience.

Opportunities for professional development and career progression.

A supportive and inclusive work environment.

Flexible working hours to help you maintain a healthy work-life balance.

Access to a range of employee benefits, including health and wellness programs.

If you are ready to take the next step in your career and join a team that values your contributions, apply now!
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