Customer Service Manager

An exciting opportunity has arisen for a Customer Service Manager to lead a dedicated team within the Renewable Energy industry, based in Burgess Hill. The role requires a keen eye for detail, strong leadership skills, and a customer-centric mindset.

Client Details

This organisation is a respected leader in the renewable energy sector. With an employee base of over 2000, they pride themselves on a commitment to innovation and customer service. Their location is a hub of activity, offering a collaborative and engaging work environment.

Description

• Manage and lead the Customer Service department effectively and efficiently.
• Foster a positive work environment and lead by example.
• Develop and implement procedures for handling customer service inquiries.
• Ensure all team members adhere to company policies and guidelines.
• Participate in recruitment and training of new customer service staff.

Profile

A successful Customer Service Manager should have:

• Proven experience in a customer service management/senior role.
• An understanding and knowledge of customer service principles and practices.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.

Job Offer

• An attractive salary package in the range of GBP 28,000 - GBP 32,000 per annum.
• A supportive work environment in a leading company.
• Opportunities for professional development and growth.
• A comprehensive benefits package.

If you are passionate about customer service and have a drive for leadership, we encourage you to submit your application for the Customer Service Manager position. This is your chance to make a significant impact in a respected company.