Customer Service Representative (m/f/d) Social Media Support : Dutch

11th November: Candidates already based anywhere in Germany

• Handle customer enquiries and requests and respond to them according to need and situation.
• Communicate with customers via different channels (e.g. phone, mail or chat) to ensure an optimal customer experience.
• Dealing with the customer's various concerns regarding their social media account, marketing measures and their advertising effectiveness and offering them the right solution.
• Provide individual product advice that not only generates orders, but also fulfills the real needs of our customers.
• Once the customer is happy, document the interaction in the customer database.

• Are proficient or bilingual in Dutch + English B2 in speech and writing.
• Also have a good command of written and spoken English.
• Are service-orientated and communicative and are able to meet customers at eye level in a friendly and pleasant manner.
• Are interested in social media, online media or digital marketin