Customer Service Service - Vehicle Rental

Who Are H&H?

H&H are a family run business since 1999. Experts of the commercial vehicle trade in all aspects. Specialising in the Vehicle Rental & Vehicle Sales.

With a small but effective workforce of around 12-14 staff members we have grown to be one of the largest rental companies in north London. With a large client base of over 1200 companies and individuals who use or services on a daily basis. H&H are known as the one stop shop for commercial vehicle needs. Feel free to take a look at our website for more info on all our services.

Role responsibilities:

• Dealing with customer enquires via telephone / face to face / emails
• Creating customer reservations and handling account customer invoices
• Helping to carefully manage customer reservations
• Making sure customer requests are dealt with in a timely fashion
• Maintaining fleet information effectively
• Be able to work under pressure during peak times
• Occasionally delivering or collecting company vehicles

Applicant Specification:

• Full UK driving license (mandatory)
• Experience in customer service face to face (mandatory)
• Have a friendly & pleasant telephone manner (mandatory)
• IT standard knowledge of Microsoft Office (outlook, word, Excel) (mandatory)
• GCSE's in Maths, English Grade C or above.
• Have keen attention to detail and problem solving qualities
• Have good punctuality and work ethic
• Be able to work efficiently on their own or within a team.
• To work alternative weekends (mandatory)
• Any experience in rental/ vehicle sales/ vehicle repair (an advantage)
• A working knowledge of commercial vehicles (an advantage)
• Be a UK resident and have eligibility to work in the UK.
• Willing to always learn new skills and features within the daily routine of the company.

Rewards & Benefits

The applicant can expect 28 paid days holiday per tax year including bank holidays.

Half day alternative Saturdays and no Sundays.

One Free MOT - and use of the workshop for servicing & discount parts.

A fun relaxed working environment

Company vehicle benefits included (subject to availability).

Company summer and winter events and Christmas bonuses.

Paid overtime

Promotional opportunities

Training and in job development of skills & knowledge within the motor/rental trade

Free On Site Parking

Location:

H&H are based in Kentish Towen, North London., And have our sister company CVS Vanhire based in Tottenham. The role would be based In Kentish Town. However occasional call outs to collect/deliver vehicles may be required. We are near Kentish Town Train Station with plenty of cycling routes nearby and on site employee parking. Take a look at our website for more info and we look forward to hearing from you!