Customer Service Specialist

Bedrijfsomschrijving

Your Development at SABIC

Once you start, you will be assigned a senior team member who will guide and support you during your first months at SABIC. Your willingness to learn is the key to success, and our team will ensure you receive comprehensive training to master all relevant activities.

If you are looking for a career in Supply Chain Management with a company that values development, collaboration, and efficiency, apply now to join SABIC! Do you have any questions about this vacancy? Please don't hesitate to reach out to Victoria de Groene.

Are you passionate about Supply Chain Management (SCM) and eager to work in an international and multicultural company? Are you looking for a dynamic work environment where you can develop your skills? Do you consider yourself a real team player with strong communication skills and the ability to perform under pressure? If so, we have an opportunity for you as Customer Service Specialist at Sabic!

We are looking for a highly motivated Customer Service Specialist to join the Chemicals Supply Chain Management Organization at the location in Sittard (relocating to Geleen).

Your Role & Responsibilities as Customer Service Specialist

SABIC offers a challenging position with significant responsibilities in the Supply Chain department. You will actively contribute to ensuring uninterrupted Order-to-Cash (OTC) and Purchase-to-Pay (PTP) processes, covering supply, demand, stock, and transport coordination. Your key responsibilities include:

• Monitoring and executing contracts (e.g. purchase, sales, and swaps).
• Tracking feedstock quality and stock levels while ensuring the performance of logistics service providers.
• Processing orders in SAP and scheduling deliveries in collaboration with customers and suppliers.
• Coordinating transportation, survey activities, and other logistic services.
• Creating and verifying invoices.
• Supporting Customer Financial Services and Sales Managers with overdue payments.
• Managing and coordinating the claims process.

The Supply Chain Management organization ensures smooth logistics for SABIC's Chemicals business, covering cracker feedstock, cracker products (e.g. aromatics, butadiene, ethylene, propylene), and imported materials from Saudi Arabia (e.g. glycols, methanol, MTBE). This accounts for a total volume flow of 14 million tons per year. The department's main focus is to ensure uninterrupted Order-to-Cash (OTC) and Purchase-to-Pay (PTP) processes for these products. A team of 17 Supply Chain Coordinators works in specialized product clusters to manage these operations efficiently.

Your Profile

We are looking for candidates with:

• A Bachelor's degree (HBO or higher) in Supply Chain Management, Logistics, Business Administration, or a related field. A Master's degree is an advantage if it offers additional expertise over a strong HBO degree.
• Proven affinity with Supply Chain Management (SCM), OTC, and PTP processes.
• SAP experience is a plus.
• Excellent command of the Dutch and English language, German is a plus.
• Strong competencies, including:
  • Teamwork & Communication skills
  • Stress tolerance & Decision-making abilities
  • Problem-solving mindset
  • Accuracy & Strong personality

Primary Benefits

• Salary: Between €3500 and €4500 gross per month based on a 40-hour work week (entry level depends on experience and qualifications).
• Contract: 40 hours per week
• Vacation Allowance: 8.33% calculated over 12 months' salary.

Contract Type

• Project-Based Contract: Linked to the duration of the assignment, with the goal of transitioning to a permanent contract.

Secondary Benefits

• Pension Plan: "Plus" pension scheme, starting from day one.
• Home Office Setup Allowance: Net €750 to establish your home workspace.
• 13th Month Salary or Year-End Bonus: Equivalent to an additional monthly salary on average.
• Paid Time Off: 25 vacation days per year based on a 40-hour work week.
• Travel Allowance: Reimbursement for commuting expenses.
• Flexible Work Options: Remote work opportunities with home office allowance.
• Training & Development: Access to the Yacht Academy, with a training budget up to €3,500 annually.
• Referral Bonus: Up to €1,500 for successful referrals.
• Dedicated HR Contact: Personal support with monthly check-ins.
• Professional Mentor: A buddy in your field who is always available for guidance.
• Networking & Knowledge Events: Opportunities tailored to your expertise in Supply Chain Management and career development.