Customer Service Web Application Engineer (m/f/d)

Over the past 20 years, NETCONOMY has grown from a startup to a 500-people team working across 10 European locations. We believe in the power of agile and cross-functional collaboration, bringing together people from various backgrounds to create outstanding digital solutions.

As a Customer Service Web Application Engineer, you will play a key role in supporting and assisting our customers' productive environments. In this job, you act as an interface between the customer and our project teams.

Your job's key responsibilities are:

• Analyzing various application requests and independently creating solution approaches as part of the Customer Service team (with support)
• Being responsible for the seamless live operation of client systems together with our Operations Team (together with the team and your mentor)
• Supporting our client's specialist personnel from different industries in 2nd and 3rd-level support to take care of their demanding web applications (incident management, application support, etc.)
• Coordinating the Incident Management as first responder for our client as part of your on-call duty, and supporting the analysis to find a quick solution. (on-call appx. 5 times a month, possible days Monday to Sunday from 06:00-22:00) (after extensive training)
• Close cooperation with our internal Customer Experience project teams to guarantee the best possible customer care
• Proactively expanding project-specific documentation

Essential Skills

• Ongoing or completed technical education (HTL, FH, Uni or similar)
• Basic technical know-how, and experience to perform application analysis and identifying root causes e.g. based on logs, graphs, with SQL or the Unix Console
• Deep understanding of web technologies (HTML, CSS, Java, JavaScript, )
• Open, communicative, and team player personality
• Acting calm and professional in difficult customer situations
• Curiosity, desire to learn, and the willingness to leave your comfort zone occasionally is essential
• Excellent communication skills in English

Beneficial Skills

• Several years of experience in business customer management
• German skills
• Basic skills in programming

While we're one company, each location has unique aspects and benefits. Here's a glimpse of what to expect:

• Flexible Working Models: Early bird or night owl? Thanks to our flexible working models you start your work day when and where it fits you best.
• Career Development & Onboarding: Start your journey in NETCONOMY with a structured onboarding and mentoring phase and continue with individual training opportunities. Our training department, NETCADEMY, will find the best solution for you!
• Company Summit: Exchange professional and personal experiences at our annual in-house conference! One of the highlights of our company Summit is the vibrant networking environment it cultivates.
• Social Events: Join your colleagues and build new connections at our social events like pizza & games evenings, hiking, and Christmas party, and celebrate milestones together. It's on us!
• Snacks and Wellbeing: Fuel your productivity and taste buds with our monthly meal allowance and discounts at partner restaurants.
• Mobility Support: Choose eco friendly transportation! As we take our responsibility for the environment seriously, we support your climate-friendly transportation costs.

The actual salary depends on your qualifications and experience. What is also important to us is to pay our employees an internally comparable salary. For legal reasons, we need to disclose the minimum annual salary for full-time employment as stated in the current collective IT agreement, which is € for this position.

JBG81_AT