Customer Support Administrator (12 month FTC)

Customer Support Administrator - 12 month FTC - Brighton

Your new company
A government agency in Brighton is recruiting a Customer Support Administrator on a 12-month fixed-term contract. You will work in a supportive environment and receive full technical training. This job is based in brand-new offices in central Brighton and you will work on a hybrid schedule (6 days/month in the office). This is a great opportunity to join a stable team with excellent benefits (see below!) and career opportunities.
Your new role
Working closely with businesses across the UK, you will act as the first point of contact for any queries via phone and email. You'll provide exceptional customer service and work to ensure you fully understand all queries, often explaining complex technical information when required. Key duties include:

• Handling high volume inbound calls
• Responding to customer emails
• Signposting customers to information
• Explaining technical information and processes
• Updating and logging information on CRM and internal systems
• Escalating queries when necessary

What you'll need to succeed

You'll have previous customer service/call centre experience (in an office-based environment) and be able to demonstrate examples of when you've provided an excellent customer journey. You'll also have strong written and verbal communication skills with the ability to pick up new technical information and articulate it effectively. Knowledge of MS Office & CRM is also required. This position is based in Brighton, so you will live within a commutable distance of the office.

What you'll get in return

You'll receive a salary of £25,500, working 35 hours/week (Monday to Friday, 9am to 5pm). 25 + 8 days holiday, with the opportunity to earn up to 2 days/month additional leave through overtime (up to 24 days per year). The organisation also offers a market leading pension of 29% employer contribution and a hybrid working policy of 6 days/month in the office. You'll also receive full training from industry experts, including a 7-day induction.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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