Customer Support Representative

Job Title:Customer Support Representative/Return Administrator/Data Entry Executive
Location: London, UK
Contract Type: Temporary (Inside IR35), 12 months
Working Hours: Standard, 40 hours per week

About the Role:
We are looking for a dedicated and collaborative Support Representative to join our clients Operations team in London. In this role, you will play a key part in managing return transactions and ensuring top-notch customer service. This is an excellent opportunity to join an international team and contribute to the smooth handling of returns logistics.

Key Responsibilities:

• Process return transactions for incoming equipment from warehouses
• Authorize return requests in line with company policies, escalate as needed
• Communicate with customers, partners, and distributors about returns logistics, credit processing, and exception cases
• Work closely with support techs, product managers, sales executives, and administrators to deliver a superior customer experience

Requirements:

• 1 to 2 years of experience in a customer service or data entry role
• Familiarity with Salesforce or ERP systems (eg, Oracle ERP, Dynamics GP)
• Strong organizational and teamwork skills
• Attention to detail and experience with data entry and invoice auditing
• Customer service experience, particularly with product returns

This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately.

Please apply with a copy of your CV and let's start the conversation!

Randstad Technologies is acting as an Employment Business in relation to this vacancy.