Deputy General Manager for Acute and Emergency Medicine

Deputy General Manager for Acute and Emergency Medicine Chelsea and Westminster Hospital NHS Foundation Trust

Are you ready to take on a high-impact leadership role in a fast-paced healthcare environment? Chelsea and Westminster Hospital Foundation Trust is seeking an energetic and forward-thinking Deputy General Manager to join our Acute & Emergency Medicine team. You'll play a pivotal role in ensuring the smooth delivery of services across two busy sites, supporting the General Manager while being backed by a talented team of dedicated service managers.

Job Overview: As Deputy General Manager, you will be a key driver of operational excellence. Working closely with the General Manager, you'll help lead the delivery of high-quality, patient-centred care, improve service performance, and manage day-to-day operations across our Acute and Emergency services. Supported by a strong and capable team, you'll oversee patient flow, resource management, and lead improvement programmes across our busy front-line services.

Main duties of the job

• Lead a dynamic team in a vital healthcare setting.
• Make a direct impact on patient care and service delivery.
• Be part of a supportive leadership structure, driving innovation and improvement.

About us

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites Chelsea and Westminster Hospital and West Middlesex University Hospital along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

Job responsibilities

Accountable to the General Manager, and working in partnership with Service Directors and Matrons, the Deputy General Manager (DGM) will support in the operational delivery of Emergency and Acute services, focusing on delivery of the A&E waiting time standards, financial performance, governance, change and business development across the directorate. The successful candidate will be responsible for ensuring good governance and processes for monitoring delivery against all KPIs are in place.

The Deputy General Manager will play an important role overseeing development of the Same Day Emergency Care (SDEC) pathway, ensuring the smooth transition of patients between primary care, ED and Ambulatory Emergency Care (AEC). The DGM will ensure this is a seamless pathway at the CWH site and will line manage the Service Managers based within A&E and Acute Medicine to ensure continuity across the entire service within the Trust.

Ensuring the smooth flow of patients through A&E, for any acutely unwell patients requiring admission to an acute assessment unit, the DGM will be responsible for ensuring adequate levels of medical staffing with the support of a team of medical rota coordinators. Furthermore, the DGM will support in the development of strategic discharge pathways in collaboration with the site team.

The Deputy General Manager will work alongside the General Manager in the delivery of the Directorate's financial, quality, performance, productivity and workforce targets, agreed as part of the Divisions business planning, appraisal and personal development process. There will be an important component of the role which requires the successful candidate to have a transformational mind-set, approaching challenges with an inquisitive and constructively critical perspective where innovative solutions are found to complex problems.

The Deputy General Manager will be accountable for establishing and maintaining effective structures and systems of control for the management of staff, including recruitment, appraisal, continuing professional development and support of the Trust's Human Resource policies and procedures predominantly at the Chelsea and Westminster site, but ensuring continuity at the West Middlesex University Hospital site.

The Deputy General Manager will be expected to establish collaborative relationships with colleagues, working in partnership within the Trust and with external agencies to ensure delivery of the divisions business plan and strategic vision.

The Deputy General Manager will ensure that line management of his or her staff is undertaken professionally and that each member of staff has a development and training plan consistent with Divisional and Trust objectives. The candidate will be required to line manage the Service Managers to deliver an effective and aligned service across the organisation and support all the staff whom the Service Managers are responsible for the line management of.

The Deputy General Manager will be expected to work between the two main hospital sites, delivering a consistent level of cover and leadership between the sites.

Person Specification

• Education and Qualifications
• Experience
• Skills and Knowledge
• Personal Qualities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Chelsea and Westminster Hospital NHS Foundation Trust