Digital Account Manager - Laboratory Products (DACH)

Work Schedule

Environmental Conditions

Job Description

Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world's toughest challenges.

The Fisher Scientific Channel is building a bridge between business and science as the single source for a comprehensive range of laboratory equipment, chemicals, instruments, life sciences reagents, and consumable supplies.

The position will be remote and can be located in any of the 18 countries where we operate in Europe but will require fluency in German and proficiency in English. You will work in a diverse, multi-cultural environment.

The Digital Account Manager is responsible for the growth of the high number of low-revenue customers in the DACH region (Germany, Austria & Switzerland). This person will join a new team of Digital Account Managers and interns driving growth within this broad customer base across Europe.

• Develop and implement a strategy to grow sales within territory while encouraging customers to self-serve on our website.
• Contact high-potential customers through phone, video call and social media channels to drive revenue growth:
  • Understand customer needs, assess potential sales growth and identify the level of account manager support required.
  • Tailor messaging based on industry-specific challenges, business objectives or initiatives.
  • Demonstrate how to use our website to find answers and place orders.
  • Build up a network of customer contacts for further marketing.
• Collaborate with the Digital Marketing team to prioritise which customers to contact based on their potential for growth or their cost to serve.
• Transfer high-potential customers who need regular account management support to our Inside and Field Sales teams. Proactively engage with the receiving Account Managers to build momentum with the customer.
• Welcome & profile new customers to the business and support their eCommerce experience right from the start.
• Pilot new sales tactics, e.g. using LinkedIn to find and approach prospects, and work together as a team to continue improving our approach.
• Support the eBusiness team to identify, prioritise and solve customer experience issues on our website.
• Maintain a pipeline of opportunities in Salesforce to meet or exceed sales objectives and manage pricing within territory to optimize profitability.

• Bachelor's degree, Science or Business focus preferred

• Interacting with internal or external customers to understand and solve their problems
• Building and maintaining relationships with key collaborators
• Able to demonstrate persistence and overcoming barriers to find success
• Prior experience in Sales/Customer Service beneficial

• Self-directed and goal-oriented
• Excellent communication skills and able to build rapport
• Comfortable approaching new contacts and able to handle rejection
• Digital approach - able to use technology to maximise impact. Knowledge of how to use social media to grow reach is beneficial.
• Self-awareness and adaptability
• Entrepreneurial approach - able to try new techniques to find success
• Fluency in German and proficient in English
• Knowledge of Word, Excel and PowerPoint a must, SFDC preferred
• Travel across Europe (10%), attend regional, national or international meetings