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Director, Client Experience (UK)
Posted 24 days 4 hours ago by Journey Further Ltd.
Permanent
Not Specified
Other
Lancashire, Manchester, United Kingdom, M21 0
Job Description
What you will do 
- Build and nurture senior-level relationships with client decision-makers through meaningful conversations and strategic discussions
- Manage challenging client situations expertly
- Resolve issues positively and escalate them appropriately within the agency where needed
- Create Client Development Plans and ensure that client teams deliver
- Lead the narrative, expected outcomes and QA in key client meetings like QBRs
- Oversee your client team's output and value ensuring they meet client needs
- Identify opportunities for growth, accurately forecast and deliver on opportunities
- Own contract renewals for your clients, ensuring scopes are clearly defined, agreed and delivered on
- You've worked at a Performance Marketing and/or Media agency at a Director level or Associate Director level, and are looking for your next step
- You have experience of leading clients that focus on Programmatic, PPC, SEO, Social and Influencer media, supported by Strategy, Insight and Creative
- You've grown successful client relationships with high profile and complex clients
- You've helped build a client team and relish the opportunity to manage others
- You're skilled in forecasting and financial management
- You have experience of working with teams that reside overseas
Journey Further Ltd.
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