Director of Design

Ready to revolutionize healthcare, making it faster and more accessible than ever before?

How we started:

Back in 2013, our founder Dwayne D'Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever - achieving profitability through innovation and a highly disciplined approach to growth.

Where we are now:

We've earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products - spearheaded by leading in-house medical teams, researchers and pharmacists. Our 2023 global revenue was $80m, and we're set to more than double this in 2024 as we look to surpass $200m and positively impact the daily lives of more people than ever before. There's never been a more exciting time to join HeliosX.

Where we're going:

Over the next five years, you'll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You'll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone.

Come be a part of making our dream of easier and faster healthcare a reality!

The Opportunity

As the Design Director, you will shape the strategy, visual identity and user experience of our products, bridging service design with research-driven insights. You will lead teams of designers and researchers working in hybrid mode and responsible for multiple brands in multiple geographies. You will drive the development of intuitive interfaces and user journeys that cater to the needs of a diverse customer base while supporting business objectives. You will collaborate closely with many stakeholders beyond the product trio, including Growth, Medical, Operations and Marketing teams to ensure our experience is well thought through. You ensure that our design function is efficient and effective and will enable our wider organisation to deliver excellent customer experiences at pace.

What you'll do

• Define and oversee the visual direction of our digital products, ensuring a cohesive and engaging experience across all brands and journeys.
• Build and manage robust research processes to understand user behaviours, needs, and pain points. Translate insights into actionable design strategies connected to the business objectives.
• Recruit, mentor, and inspire a high-performing team of design professionals, fostering a culture of collaboration, innovation, and continuous improvement.
• Develop the strategy and maintain scalable design systems that streamline workflows and ensure consistency across the various products. Co-create a future-proof approach with engineering.
• Partner with all stakeholders to align design efforts with business goals and the tech architecture, ensuring timely delivery of projects.
• Advocate for user-centred design principles, ensuring every product decision enhances the customer experience.

What you'll bring to HeliosX

• 10+ years of experience in design, with at least 3 years in a leadership role.
• Proven experience in e-commerce with strong awareness of conversion rate optimisation and product led growth.
• Exposure to regulated industries (healthcare, fintech or similar).
• Depth of experience in both web and native app experience design.
• Expertise in tools (e.g., Figma).
• Expertise in research methodologies.
• Expertise in user-centered design processes, design thinking, and agile methodologies.
• Exceptional leadership, communication and stakeholder management skills, with the ability to advocate for design at all levels.
• Strong portfolio showcasing your ability to lead the creation of visually compelling and user-friendly interfaces.
• Deep understanding of accessibility standards and designing for diverse user bases.

Life at HeliosX

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!

Aside from working with our all-star team, here are the other benefits of coming on board:

• Generous equity allocations with significant upside potential.
• 25 Days Holiday (+ all the usual Bank Holidays).
• Private health insurance, along with extra dental and eye care cover.
• Enhanced parental leave.
• Cycle-to-work Scheme.
• Electric Car Scheme.
• Free Dermatica and MedExpress products every month, as well as family discounts.
• Home office allowance.
• Access to a Headspace subscription, discounted gym memberships, and a learning and development budget (alongside a free Kindle and audible subscription).