Director of Product, Retention

Help us build an everything-but-average insurance brand. Fit for the ones who step outside the norm.

We back the ones who step outside the norm.

People who find themselves on a different path, either by choice or by circumstance. The exceptions to the rules that others aren't interested in serving. Those are the ones we want to back, in everything we do.

For the next three years, that means becoming the go-to insurer for people who are new to the UK. A huge cohort of people that the industry is not set up to support.

Not only do we cater for their immediate needs (fairer, cheaper prices), we also go above and beyond to make them feel seen and heard in everything we do.

values

Do you have what it takes to be a Marshmallower? We live and breathe our values. We even have awards for them! So here's a glimpse of how we do things here.

We carry urgency into our every day, knowing that only by making daily progress can we drive long-term growth.

Simplify for success

We don't overcomplicate or try to be too clever. Less is more.

Challenging and honest

We optimise for truth and progress, which requires us to never shy away from difficult conversations with each other.

Be bold

To serve our customers best, we experiment relentlessly, make tough decisions and go where others won't.

Be selfless

We work hard, together and without ego.

Take ownership

We take on challenges, and put our hands up when things go wrong.

We carry urgency into our every day, knowing that only by making daily progress can we drive long-term growth.

Simplify for success

We don't overcomplicate or try to be too clever. Less is more.

Challenging and honest

We optimise for truth and progress, which requires us to never shy away from difficult conversations with each other.

Be bold

To serve our customers best, we experiment relentlessly, make tough decisions and go where others won't.

Be selfless

We work hard, together and without ego.

Take ownership

We take on challenges, and put our hands up when things go wrong.

What's it like to work here?

We'll let the team answer this one

Maria

"We're building an insurance company from the ground up. That's exciting for engineers because they get to be part of the team that makes the very first decisions on how something is built. We have lots of problems to solve here, and engineers are at the centre of the solution!"

Charlie

"There are other areas in engineering that I'm interested in across the company. I've talked about this to my managers and they're very supportive. They've helped show me what improvements I need to make to get to the next level, and have made a lot of time to discuss those things with me in my reviews."

Jerome

"In my team, we are currently focusing on helping our customers reach out to us as easily and quickly as possible if they are involved in an accident. It is challenging due the complexity of process or some external requirements, for example. But, it is very rewarding to be able to help customer at a point in their experience where they really need our service to be here for them."

To solve big problems,
we need exceptional
people from all walks of life.

Through our values, processes, and top tier development frameworks, we're creating a culture where everyone feels empowered to bring their unique perspectives and boldest ideas to the table.

So what's in it for you?!

LONDON PERKS

BUDAPEST PERKS

Bonus

Sabbatical leave

Health and wellbeing

Learning and development

AYCM or Monthly BKK pass

Socials and office perks

Bonus

Sabbatical leave

Health and wellbeing

Learning and development

Cycle to work scheme

Plus all the rest

LONDON PERKS

BUDAPEST PERKS

Bonus

Sabbatical leave

Health and wellbeing

Learning and development

Cycle to work scheme

Plus all the rest

Bonus

Sabbatical leave

Health and wellbeing

Learning and development

AYCM or Monthly BKK pass

Socials and office perks

A word from our founders

"We have always been a purpose-driven company.

We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK.

We now help 100,000s of UK newcomers get a fairer deal on their car insurance every year.

We do that by building our own technology, developing pricing and fraud models that let us cater to their unique experiences, and investing time in getting to know them on a deeper level.

But there are millions of marginalised customers out there who find themselves on a different path - either by choice or circumstance. And we know they face unique problems that most companies aren't even aware of.

We believe our future is in helping those people by learning about their experiences, and building our company around their needs."

Open roles

Here are all the people we're currently looking for. If you don't see anything that fits you today, do come back soon. We put new roles up every week.

Marshmallow is a trading name of Marshmallow Financial Services Limited who are authorised and regulated by the Financial Conduct Authority (reference number: 797672). We are also registered with the Information Commissioners Office in relation to the processing of personal information (registration number: ZA295898). Marshmallow Financial Services Limited is incorporated in England and Wales (company number: ). Our registered address is 66 City Road, EC1Y 1BD.