Dynamics 365 CRM Application Support - Remote - URGENT

Dynamics 365 CRM Application Support - Remote

Charity organisation are looking for an Application Support Analyst with excellent Dynamics 365 experience.

Please note this is Remote role with 1/2 days a month in their London office.

The ideal candidate will have experience with Microsoft Dynamic 365 CRM and will be able to help troubleshoot and asses the current system

The Role

• Microsoft Dynamics 365 CRM
• Application Support
• Projects

Responsibilities

• Providing Dynamics 365 support on technical queries and issues raised
• Maintain excellent levels of user satisfaction by providing excellent support in line with SLAs.
• Ensure that all issues are investigated, logged, and dealt with and that adequate information is captured and recorded as it happens.
• Escalates unresolved incidents.
• Facilitates recovery, following resolution of incidents.
• Documents and closes resolved incidents according to agreed procedures.
• Test fixes and perform post-resolution follow-ups to ensure problems are adequately resolved.

Key Skills & Attributes:

• Microsoft Dynamics 365 CRM Application Support experience.
• Problem-Solving: Strong analytical and troubleshooting skills to resolve incidents and improve system functionality.
• Initiative and Teamwork: Proactive in identifying and resolving issues, with the ability to work effectively as part of a team.
• Attention to Detail: A focus on ensuring the accuracy and integrity of systems and data.

My client is looking to recruit URGENTLY, please send your CV in Word format to be considered for this great opportunity.

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