Employé(e) Customer Success

As a Customer Success Manager @ Academic Software, your mission is twofold. Your role is pivotal in ensuring that clients fully utilize our platform while also expanding our reach by identifying new software needs as educational demands change.

• Ensure smooth onboarding and platform adoption at the start of the academic year, helping universities, schools, and students maximize the use of our software solutions.
• Identify new software needs throughout the year, ensuring institutions have the right tools as their requirements evolve, and leveraging upsell and cross-sell opportunities to grow our business.

What does this job offer?

• A fast-growing, international company with an impact-driven mission.
• A role with autonomy, where your ideas and input are valued.
• A competitive salary plus an attractive bonus plan (CAO90).
• Company car with fuel card.
• Hybrid work model - up to two days of remote work per week.
• Comprehensive benefits package, including:
• Group and hospital insurance
• Eco vouchers
• Meal vouchers (€7/day worked)
• Year-end bonus & holiday pay (CP200)
• Cafeteria plan for personalized benefits
• Training & development opportunities to grow your expertise.
• A dynamic, entrepreneurial team where your contributions matter.

As a Customer Success Manager you possess the following skills:

Fluent in French (native level) and proficient in English. Additional languages are a plus;

Tech-savvy with experience in software, SaaS, or IT solutions - either professionally or through a strong personal interest;

Commercially driven, with a strategic mindset to identify and capitalize on business opportunities;

Excellent communicator, capable of building strong relationships with diverse stakeholders;

Analytical thinker with problem-solving skills to help customers achieve their goals.