EUC IT Service Desk Manager

EUC IT Service Desk Manager

Bristol (once a week on-site)

£48,000 - £54,000

An experienced EUC IT Service Desk Manager is required for well know business in Bristol!

The IT Service Deks Manager will lead the End-User Service Support function, providing 1st and 2nd line support across technologies including audio-visual, unified communications, and desktop services. The IT Service Desk Manager position is key in driving change, building maturity, and ensuring high-quality IT service delivery across the organisation

EUC Service Desk Manager Experience required:

• Proven experience in leading an IT Service Desk or service orientated support team.
• Strong technical knowledge across a range of IT disciplines.
• Strong ITIL ability with experience if service improvement and implementing best practices.
• Skills in defining and driving SLAs, KPIs, and other metrics to measure service efficiency and effectiveness, supported by strong analytical capabilities.
• Experience of developing innovative solutions to resolve complex technical queries
• Ability to drive performance and manage resources effectively.
• Knowledge of IT security policies and data protection legislation.

If you are ready for a new challenge, and want to make a difference in driving service excellence and making a significant impact to IT services then please apply!