Events Duty Manager

We are looking for a passionate Events Manager to join our team and lead on our exciting calendar of local events including weddings, functions, corporate events, community events and large scale productions!

About Us:

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people's lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

• 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Free Gym Membership
• Free breakfasts/snacks

Reports to: Events Operations and Venues Manager

Based: Battersea

Contract: Permanent, Full Time/Part Time

Work Arrangement: 40 hours per week, Flexible (In office, onsite, WFH)

DBS: Basic

Role Overview:

The Events Duty Manager will lead on the delivery and logistics of all events including weddings and functions, corporate, community and larger scale production days ensuring all events run smoothly. The successful candidate will make up the third person in a team of 3 Duty Managers.

This role will include early mornings and late nights, as well as weekend work on a rota basis. The Events Duty Manager will also be responsible for ensuring that health and safety procedures are adhered to when on site and will be tasked with managing casual staff and suppliers as they rig and derig equipment on event days.

The Events Team are a busy, creative, tight knit group of vibrant professionals who are looking for someone to join the team who pride themselves in 5-star customer service and going the extra mile for their clients. In the Events Team, we celebrate creative problem solving, autonomy and integrity in our approach to work.

Main Duties/Responsibilities:

Events:

• Overseeing the setup and breakdown of the wide variety of events and onsite event delivery (customer service, organizing suppliers, adhering to health and safety guidelines, and guest management)
• Being the key contact on the day or deputizing the event managers to deliver events including weddings and functions, corporate, community, and production events
• Lead a team of casual staff to ensure customer satisfaction
• Taking responsibility for the staffing rota on a rolling monthly basis with the other 2 Duty Managers
• Liaising with suppliers including availability checks, circulating briefings, schedules, and general information inquiries.
• Attend weekly event briefing led by Events Operations and Venues Manager
• Creating comprehensive end-of-day reports after each event to feed back to management.

Building Management:

• Ensuring the Enable events buildings are presentable and fit for purpose both pre and post events, by managing the day-to-day duties including cleaning, raising any health and safety concerns, and reporting any maintenance issues to the Events Operations and Venues Manager.
• Carrying out regular inventory checks on equipment and reporting any damage
• Managing all storage areas, ensuring they are well organized and tidy.

Visitor Service:

• Ensuring all casual staff are trained, presentable, and motivated to provide 5-star customer service and go the extra mile for all of our guests. Providing all staff with the knowledge to be able to confidently market and promote our services and events.
• To ensure consistent up-to-date information is displayed throughout the building and that the Enable brand is always presented professionally and clearly
• Ensuring all customer-related complaints, incidents, and accidents are logged and reported to management

Skills and Experience:

• Proven experience in event management, rota management, and managing a team
• Experience of managing and liaising with suppliers
• Passion for creating and delivering unforgettable events
• Exceptionally high standards of customer service, attention to detail, and organizational skills
• Ability to communicate effectively and professionally with senior management, other staff, clients, and members of the public
• Hands-on/proactive attitude on-site and pride yourself on going the extra mile to create the best event possible
• Ability to work under pressure and meet deadlines effectively
• Hold a full manual UK driving license (preferred but not essential)
• Personal License Holder (preferred but not essential)

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.

If this role is not quite right, however, you are still interested in working at Enable, then we encourage you to get in touch today at .

Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.