F&B Operations Manager - Intercontinental London Park Lane

At InterContinental London Park Lane, we are currently looking for a Food and Beverage Operations Manager to join the Breakfast / In Room Dining Team.

As our F&B Operations Manager, you will work across all the food and beverage areas with your main focus being on Breakfast service. You will be accountable for the day-to-day performance of your division, working alongside the team to deliver results by exceeding the guests' expectations. Your working pattern will be 5 out of 7 days, including brunch on Sundays.

You will need to roster all team members to ensure the most effective and efficient use of resources to consistently deliver brand standards, making sure they have the tools they need. With your first-hand experience running dynamic buffet-style services, as well as experience in lunch/dinner, you will excel at engaging with guests and delivering Forbes 4 and above level service in a fast-paced environment. You will be able to recognize departmental challenges and solve multiple undefined problems, improving processes, systems, and product.

You will be expected to conduct performance reviews, regular check-ins, and be responsible for the engagement of the team for which you have accountability. Delivering in-the-moment coaching to the team as a whole, as well as regular individual training, is essential. You need to show awareness of market trends and be prepared to implement new initiatives, demonstrating collaboration with other departments. The ideal candidate will have full flexibility and be able to cover other areas of the F&B operation periodically when coverage is required.

If you think this sounds like you, we would love to hear from you!

We are committed to offering our F&B Operations Manager a competitive salary and a large range of benefits:

• Up to £55,000 per annum plus service charge, paid overtime, and other great IHG perks!
• 31 days holiday each year, including bank holidays; this increases up to a maximum of 33 days (Pro Rated).
• We provide every employee with company sick pay and life insurance.
• Professional career development with our IHG Leadership programs, plus access to our digital online learning platform and numerous other learning and development opportunities.
• Free meals on duty.
• Amazing discounts for our hotels and restaurants around the world for you and your friends & family.
• 50% discount in our F&B outlets.
• Discounts from over 15,000 stores - all the way from retail to cinema with our Hapi benefits scheme.
• Exclusive local discounts at Hard Rock Café, The Backroom Bar, El Pirata, to name a few!
• Most importantly, we'll help you grow, develop as an individual, and inspire incredible.

At InterContinental London Park Lane, our ambition is to define our unique culture.

• The kind of culture that inspires you to be all you can be.
• An invitation to tap into your unique personality to deliver and achieve incredible things.
• An expectation to play your part in empowering and inspiring others.
• An opportunity to learn, grow, and push what is possible.
• The promise of a personal and professional journey.
• A place where everyone can belong and feel part of something bigger.

We are open 7 days a week, 365 days a year, and need people to work a range of shifts and days.

Welcome to InterContinental London Park Lane.

Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided, our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.

One Hamilton Place, Park Ln
London
W1J 7QY
United Kingdom

Contract

• Type: CDI

Skills

• Level: Master 2.
• Professional experience: First-hand experience running dynamic buffet-style services.
• Software/Other: Full flexibility and able to cover other areas of the F&B operation periodically when coverage is required.