Food and Beverage Supervisor - London

Are you ready to step into an exciting leadership role within the hospitality industry? Firmdale Hotels invites passionate individuals to join our esteemed team as a Food and Beverage Supervisor at our renowned Charlotte Street Hotel.

As a Food and Beverage Supervisor, you will play a pivotal role in orchestrating the daily operations of our restaurant, collaborating closely with senior management and team members to uphold our commitment to delivering unparalleled customer service and exceeding guest expectations. This position offers an attractive opportunity for skilled professionals seeking growth and development in a dynamic environment.

Responsibilities:

• Lead the day-to-day management and operations of the restaurant and bar, ensuring seamless service delivery.
• Cultivate strong and professional relationships with guests, ensuring their needs are anticipated and exceeded.
• Address and resolve guest complaints promptly, communicating effectively with the Food and Beverage Manager to ensure swift resolution.
• Maintain compliance with regulatory standards and internal policies at all times.
• Collaborate closely with the Food and Beverage Manager to uphold the highest standards of service quality and consistency.
• Conduct daily briefings with the team to align on objectives and expectations, fostering a cohesive and motivated work environment.

• Implement strategies to enhance staff retention and development, nurturing a talented and engaged team.

What you Need:

• Prior experience as a Restaurant or F&B Supervisor in a fast-paced, luxury venue.
• Demonstrated passion for Food and Beverage, with extensive knowledge of quality products and ingredients.
• Understanding of current market trends and awareness of potential competitors.
• Proven ability to manage, lead, motivate, and develop a team effectively.
• Strong communication skills, with an emphasis on clarity and professionalism.
• Excellent attention to detail, ensuring precision in all aspects of service delivery.

What We Offer:

• Competitive hourly rate of 17.00 - 19.00 per hour, inclusive of service charge.
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Generous 30% discount off food and drinks at our restaurants and bars
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Times Best Places to Work 2024
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trad
• GM of the Year Finalist - Helle Jensen - Cateys 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here:

If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we'd love to hear from you! Apply now to join our passionate team and be part of something extraordinary.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.