General Manager - Food & Beverage Outlets

Company Description

Why work for Fairmont Vancouver Airport?

Steps away from the airline gates, Fairmont Vancouver Airport offers 386 beautifully appointed accommodations and is the only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling windows and unobstructed views of the airport runways and North Shore Mountains. Newly renovated, Fairmont Gold rooms are located on the top floor of the hotel with access to first-class service and amenities, including the exclusive Fairmont Gold Lounge.

What's in it for you?

• An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
• The only luxury hospitality group to be awarded Great Place to Work Canada
• The opportunity to have fun at work alongside passionate hoteliers
• The opportunity to live, work and play across the world through our employee travel and internal transfer programs
• Complimentary duty meal in our colleague dining room
• Complimentary dry cleaning of business attire
• Complimentary hotel stay for two through our BE OUR GUEST program
• Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability and DEI Committees
• A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
• A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
• Annual paid vacation, 12 statutory holidays, 1 special day and 5 days of paid sick leave
• Transportation benefit for coverage of YVR Employee Parking Pass OR Monthly Translink Compass pass
• Leadership cell phone allowance
• Eligible for additional earnings through Leadership Incentive bonuses
• Annual salary range of $80,000 - $90,000, commensurate with experience

Job Description

General Manager - Food and Beverage Outlets

We are seeking a dynamic and results-driven General Manager to lead the Jetside Lounge, In Room Dining and Banquet operations at the Fairmont Vancouver Airport. The ideal candidate will be a passionate leader with a proven track record in driving revenue, Brand and LQA standards, and fostering a luxury service culture. As General Manager, you will play a pivotal role in ensuring the success of the hotel's Venues by overseeing day-to-day operations, developing training programs on delivering exceptional guest experiences, and supporting the overall growth of the establishment.

What you will be doing:

Team Leadership and Development:

• Work in partnership with Jetside, In Room Dining and Banquets to execute flawless operation
• Recruit, train, and mentor, ensuring a positive and motivating work environment, ensuring a guest-centric mindset
• Conduct performance evaluations and provide constructive feedback
• Empower and support colleagues to resolve guest issues promptly

Revenue Generation:

• Develop and implement innovative strategies to drive revenue and maximize profitability, while collaborating with the marketing team to create promotions and social events
• Ensure forecasting accuracy and strategies to strive to achieve financial budget, analyze reports, find growth areas, optimize sales
• Implement effective cost control measures of all food, beverage, labor and operating expenses

Leading Quality Assurance Standards:

• Uphold the highest standards of excellence, as set by the Brand and LQA

Sustainability, Health, and Safety Compliance:

• Actively participate in the Fairmont Sustainability Program, Food Safety Committee and determine department-specific action items
• Maintain strict adherence to health and safety regulations, ensuring a safe and clean environment for both guests and staff implementing best practices related to food handling, sanitation, and workplace safety

Qualifications

Your experience and skills include:

• Minimum of 3 years of experience in a senior management role within a luxury restaurant or hotel setting
• Entrepreneurial mindset with strong interpersonal and problem-solving abilities
• Proven track record in driving revenue and achieving financial targets
• Strong understanding of LQA standards and a commitment to delivering exceptional guest experiences
• Excellent leadership and communication skills, with the ability to inspire and motivate a diverse team
• Exceptional attention to detail and a passion for maintaining high standards in all aspects of the restaurant's operation
• Ability to work effectively with programs including Microsoft Office, Open Table, Opera and Silverware
• Adept at problem-solving, decision-making, and conflict resolution
• Knowledge of the local culinary scene and trends
• Must possess and maintain valid Serving It Right certification
• Bachelor's degree in hospitality management, business, or a related field is preferred

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.