General Manager

Working Pattern: 5 over 7, 37.5 hours per week

Location: London, SW17 0NR

Join our team!

Elior at AFC Wimbledon are looking for a General Manager to oversee all the catering services!

We are looking for someone who is fully accountable for a great food and beverage operation, to match the venues ambition and standards.

This role sits within our Stadia division, catering for fans and visitors at prestigious stadiums across the UK. With matchdays, concerts, conferences, and banquets to be catered for, our specialist teams are experts in adapting to our client's needs with locally sourced seasonal menus.

What you'll be doing

As a General Manager, this is an opportunity for an inspirational hospitality professional, experienced in food and beverage delivery. We seek a real 'people person' with rounded leadership skills and a focus on delivering consistency of quality and innovation to keep evolving the offering. Responsible for developing and delivering an exceptional food and guest experience.

Responsibilities:

• You will be fully commercially accountable to deliver accurate and timely forecasts and budgets.
• Taking control of all operating costs, and continually analysing key performance data to identify opportunities for growth.
• Working with support teams within the wider Elior family, you will focus on continuous development and improvement, enhancing the guest experience, and increasing the commercial benefit to all partners.
• Motivating and managing a team.
• Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence and innovative menu planning.
• Accountable for COSHH, Food Safety, H&S, legal regulations, environmental policies and duty of care to customers and colleagues.
• Ownership of the day-to-day delivery of consistent and exceptional product quality and service standards to achieve and ideally exceed department targets.

What can you bring?

In this role:

• Proven experience of successfully managing a team.
• Genuine interest in customer service excellence.
• A strong team player, highly confident and positive.
• Self-motivated and innovative.
• Previous experience within a managerial role is essential.

Our way of saying thank you

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.

Support Your Way of Life:

• Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments.
• Holiday Allowance: Relax & recharge with 28 days holiday, increasing to 31 days after two years service.
• Family Leave: Prioritise family commitments with flexible leave options.
• Paid Charity Leave: Make a positive impact with two additional paid days for charity work.

Big Enough for Growth, Small Enough to Connect:

• Opportunities for career progression while developing a close-knit community.

Supporting You Through Life's Ups & Downs:

Why it's great to work for us

Elior is a multi-award-winning people business and one of the UK's leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

• Workplaces & Office Space
• Sporting Venues & Stadiums
• Attraction & Heritage Sites
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we're committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That's why 85% of colleagues tell us how proud they are to work for us!

Our aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work!

Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain the best people from the widest possible talent pool we're committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.

Interested? Click the 'Apply for this role' button at the top of this advert.