General Manager

JOB TITLE: General Manager

LOCATION: Heathrow Airport

REPORTING TO: Customer Service Director

WORKING HOURS: 40 hours per week, Monday to Friday

SALARY: Competitive

Purpose:

We are looking for a dynamic and experienced General Manager to lead our operational teams across Cabin Cleaning, Security, and VIP services. You'll play a key role in delivering outstanding service, ensuring compliance with contracts, driving efficiency, and fostering team growth while maintaining a safe and productive environment.

Key Responsibilities:

1. Leadership: Motivate and mentor teams to deliver excellent performance and foster a strong team culture.
2. Customer Relations: Build and maintain strong relationships, understanding and meeting client needs.
3. Operational Excellence: Oversee quality management, audits, and compliance with Health & Safety regulations.
4. Financial Management: Manage budgets, monitor performance, and drive cost efficiencies.
5. Growth and Development: Identify business opportunities, lead projects, and support staff training and development.

Required Experience and Skills:

1. 3+ years of senior management experience in aviation, including Aircraft Cabin Cleaning and Security Operations.
2. Proven track record of business transformation and delivering exceptional customer service.
3. Strong leadership, communication, and people management skills.
4. Financial acumen with P&L accountability and experience in driving business growth.
5. NEBOSH/IOSH certification and excellent IT skills (MS Office).
6. Flexible, proactive, and results-driven approach.

We pride ourselves on our core values: Respect, Collaboration, Integrity, Innovation, Excellence, and Trust. These guide how we work together and serve our clients.

If you're ready to lead with purpose and make a real impact, apply now to join our team!