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General Manager
Posted 12 days 15 hours ago by Leisure People
Centre Manager High Wycombe - Leading Leisure/Hospitality Brand
up to £48,000 basic OTE £60K+
Interviews are immediately available for a Centre Manager in High Wycombe, running a high footfall venue for a market leading brand operating in the family entertainment sector of the leisure industry.
The business delivers a great value entertainment experience and is relentless in ensuring that they consistently deliver service superiority to every customer.
As Centre Manager, you will be offered a highly competitive basic salary of up to £48,000, a quarterly bonus, and a potentially lucrative annual outperformance bonus that can take the OTE to £60,000+.
Benefits include life assurance, enhanced pension plan, 5 weeks holiday, and a save as you earn scheme with significant opportunities for training and development and career advancement.
We are keen to hear from candidates who can demonstrate:
- 5+ years' experience as a hands-on General Manager working in a fast-paced £2m+ turnover leisure, hospitality, or retail business.
- Evidence of optimising sales and performance of a business unit including a significant hospitality offering.
- A passion for people, with evidence of coaching, developing, and progressing a team of 40 colleagues.
- An ability to create positive energy with a can-do attitude and a compassionate approach to leadership.
- Commercially astute with extensive P&L and budgetary management experience.
- Constantly looks to enhance the customer experience and drive exceptional guest feedback/NPS scores.
- Can commit to working shifts and 3 weekends out of 4.
Purpose of Role:
- Responsible for the overall performance of the centre and the team to deliver financial targets and service standards.
- Create an environment for performance with fulfilment where our Team Members can perform to the best of their ability.
- Coach and mentor the team using effective communication and role modelling leadership behaviours.
- Contribute to the overall performance of the region; promoting innovation, best practice, and effective communication.
Main Duties & Responsibilities
- Financial & Commercial: Deliver financial targets in-line with Company expectations whilst managing expenses in a manner that is appropriate for the needs of the business.
- Manage all controllable costs to deliver Management Profit for the centre.
- Implement local marketing activity showing the appropriate return on investment to grow the business and evaluate the success of each campaign.
- Control and monitor the payroll budget, in line with the business needs and the monthly and annual budgets.
Operations:
- Ensure all centre operations are adhered to and all reporting procedures are completed within the required timescales in line with company guidelines.
- Ensure all Company operating standards are being adhered to and all centre audits produce results consistent with Company requirements.
- Manage all aspects of Health & Safety within the centre and ensure compliance with all our safety, security, and legal obligations.
- Ensure preventative maintenance program is in place and being followed by the centre technical team.
Service:
- Promote the Mission Statement and ensure that all our Customers receive a market leading leisure experience through superior sales and service.
- Exceed Customer expectations to deliver an exceptional value for money experience.
- Encourage engagement between the Customers and the Team Members to create a fun and friendly environment.
- Maintain a presence on the floor at key times of the business and lead by example to promote positive behaviours within the team.
Team:
- Communicate our Way of Working to ensure all the team are aligned to the Company goals and recognise their individual contribution to the Value Chain.
- Coach and mentor the team and ensure the team training program is being followed to promote the development of the team within the centre.
- Role model the behaviours and expectations to encourage each Team Member to take ownership for their contribution to the overall Company values.
- Lead by example and promote a fun working environment for our Team Members whilst maintaining a friendly and professional approach to our Customers.
Interviews are immediately available.