General Manager

General Manager (GM)

General Managers at Canada's leading casual dining restaurant, Boston Pizza, oversee the daily operations to ensure the delivery of a great Guest experience while focusing on achieving goals and budget expectations. This individual must have exceptional communication skills, leadership experience, and the organizational skills needed to support a dynamic team. They also have to be passionate about developing & motivating their team members and being able to recognize star performers.

In addition to enhancing the Guest and team member experience, the General Manager will work to attract Guests by developing and implementing marketing, advertising, public and community relations programs. The General Manager is responsible for ensuring that our most important people, our Guests and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment and contribute to a thriving workplace culture.

Why Is BP A Great Place To Work?

• What is important to you matters to us, so we have raised the bar to provide flexible scheduling that fits your lifestyle and contributes to your life-work balance.
• Come for a job, stay for a career - there are exciting opportunities for career growth within the restaurant or at Boston Pizza head office.
• Build relationships and give back to your local community.
• Boston Pizza Scholarship Program.
• Management Training Programs, Leadership Development conferences and access to dynamic mentorship programs and initiatives.
• A respectful culture and work environment where your feedback matters.
• Fantastic reward and recognition programs.

What does a successful General Manager look like?

• They are the leader of the restaurant overseeing both Front of House and Heart of House operations, ensuring both work together as one.
• Leads by example and works alongside their team members.
• Achieves goals through strong organizational skills and effective time management.
• Builds relationships by finding common ground and working cohesively with all team members.
• Committed to championing the "Foundations of Hospitality", 'Heart of Hospitality,' Boston Pizza's Brand Standards and Food Safety.
• Effectively communicates, sharing goals, challenges and is continuously coaching the team on ways to progress.
• Maintains composure and thrives in a fast-paced environment.
• Driven by professional development opportunities, and is consistently seeking new learning and skill-building moments.
• Create, lead and manage a positive and fun restaurant culture.
• Increase sales by ensuring guest satisfaction and prompt problem resolution.
• Ensure all policies, procedures and systems are being followed and used.
• Lead, implement and manage all aspects of human resources: recruitment and selection, coaching, training, performance management, recognition and development.
• Lead, manage and deliver a friendly Perfect Guest Experience: dine-in, sports bar, take-out and delivery.
• Develop and manage the business plan: focus on standards, sales, costs and personnel.
• Develop strong relationships with corporate staff and vendors to ensure the restaurant runs efficiently on a day-to-day basis and meets all policies and procedures.
• Maintain a positive attitude that promotes teamwork within the restaurant.
• Lead local store marketing and community involvement, plans and execution.
• Effectively oversee controllable costs: food, beverage, labour and quality control promo line.
• Monitor and manage fixed costs: continually research and evaluate to minimize costs and optimize SLA's.
• Ensure operational and occupational health and safety standards are in place and followed.
• Establish and maintain appropriate security protocols for guests, employees and restaurant safety.
• Other duties as required.

• Proven leadership skills and ability to follow-through.
• Knowledge of computers (MS Word, Excel) and Point of Sale system.
• Proficient in the following dimensions of restaurant functions: preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
• Must be able to work flexible hours during evenings, weekends and holidays.
• Strong analytical/decision-making skills.
• Leadership skills - able to direct, coach and supervise a team.
• Strong business comprehension, including an understanding of budgets and operating costs.
• Strong communication and interpersonal skills, both written and oral.
• Customer service skills - able to exceed guest expectations.
• Ability to multi-task in a fast-paced environment.
• Must be able to perform efficiently during high volume peak periods.

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!