General Manager Operations London

Together as a collective we are creating a personalised global eco system designed for the future of work.

With our values and pillars in mind, we design environments where people love to work. Spaces where people can create and be productive. Homes away from home. We embrace a win-win mindset with our friends of the brand and through hard work, innovation, and a low waste culture, we provide the best office space solutions for our clients.

However, it's not just about office space, our mission is to connect people to one another and to their neighbourhoods, strengthening community while maintaining privacy.

Joining our team is all about being part of a high growth, fast moving, and ambitious company. We are looking for people with a proactive approach, who are true team players, with a mindset that want to help us scale in structured and creative ways.

About the role

As a General Manager, you would be responsible for all aspects of the day-to-day management of several buildings in our portfolio. Reporting to the Head of Operations, and with your direct report (a Deputy GM), key responsibilities of the General Manager role include:

1. Managing the day to day running of the existing offices and upcoming buildings
2. Overseeing client success through customer retention and satisfaction
3. Owning profit and loss 'P&L' reports of your building portfolio and tracking each building's performance
4. Management of the buildings' operations such as onboarding new customers, or working with 3rd party contractors, ensuring work is completed to a high standard
5. Using innovation to support and help the company achieve its growth objectives
6. Managing and mentoring your Deputy GM, ensuring you are both effectively supporting your clients

About you
You have experience managing and mentoring a small team and have a proven track record of owning a diverse portfolio of clients. You have a flexible mindset and a keen eye for design. With a friendly can-do approach to your work, you have:

1. Minimum 3 years' experience within the Commercial Real Estate sector
2. Experience managing the operations of an entire building (potentially multiple sites) and partnering closely with the Finance and Sales department.
3. Experience coordinating and project managing, including management of budget and tight deadlines
4. Customer service experience and reporting to ensure our continuous improvement

What we offer
We're a fast-growing company with exceptional career growth opportunities. We offer great benefits such as health insurance, parental leave options, your Birthday day off and a bring your dog to work policy. As well as share options, regular social events, and loads more.