Group Credit Control Manager

Job Title: Group Credit Control Manager

Location: St Asaph, Wales (office based)

Salary: Up to £35,000 per annum, depending on experience

Job Type: Full time, Permanent

Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm)

About Flotek:

Flotek Group are the fastest growing Tech Company in the Wales providing IT and Comms technology to small & medium businesses.

With a national presence, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart.

As part of our growth plans, were seeking an experienced Credit Control Manager to join our team - playing a crucial role in ensuring that invoices are paid when due, bad debts are kept to a minimum and Senior Management have access to timely and insightful data to support the growth of the business, whilst being a key part of providing the outstanding customer experience that we hold ourselves accountable for and is at the heart of everything we do.

About the Role:

Responsibility for complete ownership of the Sales Ledger for all Group companies, ensuring invoices raised are collected from customers in term, and overdue invoices are dealt with in accordance with our credit control policies.

Proactively work with colleagues across departments and external parties to resolve disputes and constantly strive to deliver process improvements to ensure scalability and effectiveness.

Key Responsibilities:

• Weekly reporting to Head of Finance on KPI's, such as debtor ageing, direct debit onboarding & collections, credit notes. Input into cash flow forecasting using known/expected payment dates of debtor book.
• Oversee & consistently deliver Flotek's credit control escalation process, including liaison with other internal departments and direct customer communications
• Administer Direct Debit platform (Flotek is a Direct Debit originator with own SUN), ensuring that information held is accurate, integrated across internal systems and reconciled in a timely manner between billing, accounts and bureau
• Maintenance of Direct Debit collections, including failed collections & cancelled Direct Debits. Particular attention to high risk verticals and customers who have equipment rental agreements including ongoing monitoring their credit worthiness
• Constantly seek to improve processes - making efficient use of automation between group technology stack
• Management of migration processes for acquisitions (migrating collection facilities into Group account, understanding payment cycle & bringing them in line Flotek processes), and overseeing communication of banking changes as we align to our group banking partner
• Keep up to date with developments from our chosen bureau (Access Pay) and accounting applications (Xero), as well as ownership of development requests both internally and externally to improve processes

About you:

Experience Required:

• Proven experience running an effective credit control function, and demonstrable driven & ability to implement ongoing process improvement
• Effective communicator internally (escalation and liaising with other departments as required) and externally (customer facing)
• Persistence and desire to develop a high performing function within the finance team, and can independently take ownership of issues through to an effective resolution
• Attention to detail and diligence organisation - as a growing company, you'll be expected to adjust to new customers joining the group and new companies joining the group, and be adept at adjusting to new circumstances, working with growing data sets and making the most of the tools available to you

Remuneration and Benefits:

• Basic Salary of up to £35,000 (Depending on Experience)
• Staff Share Equity Scheme
• 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays)

Please Note:

Due to the nature of the role the c