Group Head of Retail Operations

Group Head of Retail Operations

Do you have experience in retail operations?
Do you have excellent project management skills?

Do you have experience in Supply Chain?
If YES, we may have the role for you

Luxury department store, Harvey Nichols, is searching for a new Group Head of Retail Operations to join its thriving Retail team based in London. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.

How we reward your hard work

At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as:

• Up to 40% off fashion
• Up to 40% off hospitality, food market and hampers
• 30% off beauty and perfumery, wine, and spirits
• Clothing allowance

You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our employee groups - Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!

About the role

As Group Head of Retail Operations, you will ensure the development and implementation of best-in-class, consistent policies, practices and systems across our stores, for our fashion and beauty lines of business, in order to deliver exceptional client experience and achieve our commercial and strategic goals. This role will report to the VP Retail and will be working in collaboration with the GMs, FOMs, Facilities and Health & Safety, Logistics and all other corporate functions.

• Contribute to enhancing the Client Journey through the optimisation of Retail Operations functions and BOH organisation and stock care.
• Review, align and ensure consistency of retail operations, stock management and services, policies, procedures and practices across the business.
• Ownership of cost lines relating to retail operations.
• Define the standards for back of house operations and in partnership with the store teams ensure they are maintained to high standards to enable the best client experience.
• In partnership with Store GMs, FOMs and the Finance Stock Management, ensure the effective management of stock (including cycle counts, inventory, stock file maintenance, reconciliation etc).
• Collaborate with Store Security teams on loss prevention.
• Collaborate with CSC regarding customer issues and complaints. Identify opportunities for improvement.
• Full responsibility for in Stores Online fulfilment process.
• Business partner with Buying, Merchandising, Logistics, Finance Stock Management and Store Teams to secure the smooth running of the supply chain.
• Oversee activities and processes relating to Store Suppliers and collaborate cross functionally as needed.
• Working in conjunction with the Group Health and Safety and Food Hygiene Manager, Security, Maintenance teams to ensure relevant policies and procedures for backstage areas are in place and followed across the estate.
• Collaborate with the head of maintenance and provide any support as required.
• Work in conjunction with Store Planning, Maintenance, Creative, Corporate, Marketing and Store Teams for any brand movement or other relevant projects.
• Collaborate with GMs and Store Leadership to promote continuous process improvement and spot opportunities for process optimisation across all store operations (front and back of house).
• Act as the main sponsor of the various transversal company projects which are aimed to improve store operations and sales efficiency (i.e. POS).
• Provide coaching and training to store teams to support their development and ensure high level of competence in retail operations policies and best practices.
• Resolve day to day operational issues as they arise through close cross functional collaboration.

Is this you?

We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different.

• Significant previous experience in multisite retail management/operations.
• Proven experience of business process improvement.
• A track record of operational strength and financial accountability.
• Experience of having successfully led large scale/multi stakeholder projects through to completion.
• Business savvy with ideally good understanding of luxury retail.
• Have a cost control mindset and able to understand the financial impact of decisions.
• Great stakeholder management skills.
• Ability to analyse and understand numerical data.
• Excellent IT skills.

If this sounds like you, we want to hear from you!

Where do I sign?

If you are already thinking of what you will wear on your first day (no we don't have uniforms) and this role catches your eye, hit the "apply" button below to kick-start your journey with us.