Guest Services Advisor

Description
About the Role
The mainpurpose of the role is to deliver a fantastic service to our guestswhile they are enjoying their holiday with us. Here in GuestServices you will be mainly working back of house on ourtelephone-based system helping our guests have an altogether moreentertaining and fun break. You will be helping our guests curatetheir stay with us by giving advice about the fantastic productoffering we have and giving advice about our local area. We put thefun back in to our guests holiday so if things aren't going to planwith their break, you will be helping our guests get things back ontrack by using your empathy and problem solving skills tounderstand fully what has gone wrong and ensuring that any jobs& feedback are logged then followed up with the guest. Withinthe guest services team, we also look after the check-in experiencefor all of our guests and meet some guests face to face to talkthrough anything, they may need helpwith.

Normal working hours:
We are currently looking for Full Time team tojoin us in Guest Services. Normal working will be a shift between9am and 9pm on our arrival days and any other day will be 9-5. Weare open 7 days a week so flexibility with days, start and finishtimes will be needed to ensure we can give our guests a greatexperience.
KeyResponsibilities
We are looking forteam with great communication skills who enjoy helping people, Ateam player who supports your colleagues while they support you.You will need a great telephone manner including being confident atoffering solutions to our guests. We use different systems to logjobs and feedback for our guests so being confident on a computeris a must.
AboutButlin's At Butlin's, we're all about fun,excitement, and adventure by the bucketload! For over 80 yearswe've been delighting hundreds of thousands of guests each year,whether on a non-stop action family break or our epic Adult onlyBig Weekenders.

Ask any of our team, past andpresent, and one of the best things they'll say about working atButlin's is our culture! We're all about providing our guests withan Altogether More Entertaining and Fun Break, brought to lifethrough our three mighty values.
So, if you want a rolewhere you Create Smiles, where you aren't afraid to Get Stuck Inand where the team genuinely Cares For Each Other - this could bethe perfect fit for you.

There has never been amore exciting time to join Butlin's!